Dedicated Email Support & Live Q&A Sessions
Sometimes you don’t need another video – you need a real person to look at your exact screen and say, “click that button, not that one.” That’s why Premium members get direct access to our support inbox, where Matt or Dave will personally reply to your Magento, eBay, Amazon or Play.com questions within one business day. No ticket queues, no outsourced call centres, no “have you tried turning it off and on again”. Just two nerds who have been running multi-channel Magento stores for over a decade, helping you fix the problem and move on with your day.
Every month we also run a live Q&A webinar exclusively for Premium members. You can submit your questions in advance or ask them live, and we’ll walk through real examples from our own stores to show you how we’d solve the same challenge. Past sessions have covered everything from bulk editing thousands of product listings in minutes to fixing PayPal order status sync when things go wrong. If you can’t make the live call, don’t worry – the recording is added to your video library within 24 hours, so you never miss a fix.
- One-to-one email replies from Matt and Dave, not a bot
- Monthly live Q&A session with real store walkthroughs
- All session recordings added to your learning library
Step-by-Step Migration from Other Platforms
Already running your products on Shopify, WooCommerce, BigCommerce or a messy spreadsheet? Moving to Magento can feel like starting again from zero, but it doesn’t have to. Our Premium video guides include a complete, click-by-click migration path that covers exporting your product data, cleaning up categories and attributes, and importing everything into Magento without losing your SEO or your sanity. We’ll show you how to preserve your URL structure where it matters, redirect old links automatically, and map custom fields so your customers never see a broken page.
We don’t just hand you a generic import tool and wish you luck. We show you the exact settings we use when moving client stores, including how to handle product images, stock levels, customer passwords and order history. If you’re coming from eBay or Amazon as your only sales channel, we’ll show you how to turn your existing live listings into Magento products in one afternoon, then keep them synced without double-selling. Migration mistakes can cost you days; with Premium, you get the same checklists and shortcuts we’ve used on hundreds of store moves.
Advanced Stock & Order Automation
Manual stock updates and copy-pasting order details between Magento, eBay, Amazon and your warehouse system is a slow way to burn your evenings. Premium includes dedicated walkthroughs for building automation rules that run without you – from low-stock alerts and automatic purchase order generation to splitting multi-channel orders and routing them to the right fulfilment partner. We show you real examples from our own daily operations, not just theory, so you can copy our exact workflows and tweak them to fit your products.
One of the most popular sections covers “smart stock allocation”: keeping a safety buffer for your own website, reserving units for Amazon Prime or FBA, and never letting an eBay sale oversell a product you’ve promised elsewhere. We also walk through bulk order processing – how to print hundreds of invoices, update tracking numbers and send branded dispatch emails from within Magento in less time than it takes to make a cup of tea. If you currently use a separate order management tool, we’ll show you how to replace most of it with simple Magento extensions and cron jobs, saving hundreds in monthly fees.
Magento Performance & Security Optimisation
A slow Magento store loses sales by the second, and a hacked store loses everything. In Premium, you get a full set of hands-on tutorials for speeding up your Magento 2 site without breaking it – covering full-page caching, Varnish setup, image optimisation, database indexing and CDN configuration. We don’t just tell you to “enable caching”; we show you which settings make the biggest difference on a typical shared host versus a dedicated server, and how to test your page speed before and after changes so you can prove the improvement to yourself.
Security is just as critical, especially when you’re handling customer data and payment details. Our guides cover essential hardening steps: two-factor authentication for admin, reCAPTCHA on checkout and login forms, regular patching schedules, and how to spot malicious files before they cause damage. We also walk through daily backups that cost nothing and take ten minutes to set up – so when something does go wrong (and it will, eventually), you can restore your entire store in under an hour. Real-world examples from our own maintenance routines make it easy to follow along, even if you’re not a system administrator.
Yes, Matt wrote the short version and Dave wrote the long version, see the dedicated terms & conditions for premium usage.
While the majority of the guides included in UnderstandingE are free, the premium guides go the extra mile.