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Widget Chimp, not had response for my ticket
sunshine1303

Excellent
September 14, 2015 - 10:34 am
Member Since: March 17, 2014
Forum Posts: 38
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Hello
I have put in a couple of support tickets for widget chimp but not had response fo them. I chatted to someone on live chat last week but account issue hasn’t been fixed. Thank you
fiso

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@sam

Excellent
September 14, 2015 - 5:58 pm
Member Since: March 5, 2015
Forum Posts: 65
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Same here Fiso…. Matt must be a very busy bunny atm. Ticket pending since the 4th :(

Cheers!
Sam

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Dave Furness

Founder
September 16, 2015 - 8:48 am
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Guys,

I think Matt had a blitz of the WC tickets yesterday, have you had responses now?

Dave

Every expert was once a beginner

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@sam

Excellent
September 17, 2015 - 7:39 am
Member Since: March 5, 2015
Forum Posts: 65
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Hey,

nope….. nothing for nearly 14 days Dave.

Cheers!
Sam

sunshine1303

Excellent
September 17, 2015 - 8:48 am
Member Since: March 17, 2014
Forum Posts: 38
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Hi Dave, mine has been sorted. Thank you

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Dave Furness

Founder
September 20, 2015 - 1:38 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Good news Fiso :)

As for you Sam let me give Matt a nudge now for you.

Dave

Every expert was once a beginner

sugaryusuf

Excellent
September 21, 2015 - 11:34 am
Member Since: October 26, 2014
Forum Posts: 66
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Hi,

My problem is not solved yet too.

Jay1
Member
October 18, 2015 - 8:15 pm
Member Since: February 10, 2015
Forum Posts: 128
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Not had a reply for 9 days now…. despite a few reminder prompts….

A bit poor really.

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Squirrel-Labs

Excellent
October 19, 2015 - 5:10 pm
Member Since: August 23, 2014
Forum Posts: 27
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My support ticket has gone unanswered since Friday
The support seemed to stop when I purchased a years subscription :(
Hope this isn’t the norm.

Jay1
Member
October 19, 2015 - 5:28 pm
Member Since: February 10, 2015
Forum Posts: 128
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Matt, Dave,

Are you around?

It’s a bit poor not to reply to support tickets for a product you are charging for….. My support ticket has not been replied to for 9 days despite posts on here and a ‘reminder’ on the widget chimp ticket support…..

sunshine1303

Excellent
October 19, 2015 - 9:01 pm
Member Since: March 17, 2014
Forum Posts: 38
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Hi Jay
I believe they are out of the country at present (not sure if they are back yet)

Have you tried the live chat on widget chimp?

Jay1
Member
October 19, 2015 - 9:20 pm
Member Since: February 10, 2015
Forum Posts: 128
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Haven’t seen live help on there, will try in office hours tomorrow.

sunshine1303

Excellent
October 20, 2015 - 5:42 am
Member Since: March 17, 2014
Forum Posts: 38
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Yes it’s available 9-5pm. I’ve used it a few times

Jay1
Member
October 20, 2015 - 4:16 pm
Member Since: February 10, 2015
Forum Posts: 128
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I tried it but it wasn’t very successful.

Matt – when you’re back can you sort this for me please?

I created a widget chimp template for eBay. After I had done this I opened an eBay store. My store details do not show in Widget Chimp under eBay and there is no way to add them. The link on my templet to ‘visit our store’ doesn’t link to the store. I somehow need to tell widget chimp my store address but the boxes are greyed out and I can’t edit them.

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Annette Winter
Australia

Excellent
November 18, 2015 - 9:55 am
Member Since: November 11, 2013
Forum Posts: 87
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Just starting to test widget chimp. Would be helpful if there was a forum on there so that there is community support as well.

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Dave Furness

Founder
November 21, 2015 - 9:14 pm
Member Since: July 19, 2013
Forum Posts: 4606
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They do have a live chat support option instead and a ticket based support system

Dave

Every expert was once a beginner

 

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