Im currently trying to get three cases appealed on ebay
and on live chat I’m being passed around from person to person, each person before is telling me I’m being transferred to the resolutions tema but after going through everything again I’m then told that they are the wrong person and they need to transfer me to the resolutions team.
WTF is going on with the support, is it really that bad or are they just trying to fob you off in the hope you will go away
Im now being transferred to my fourth person who i will have to explain again what is going on ….
Is there no option to leave them some DSR’s?
Unfortunately I’m not sure there is Calum…it’s like when you buy something from Amazon directly, you get no options to complain or leave reviews ha ha. The beauty of them making the rules unfortunately.
Every expert was once a beginner
I got an email from the person that supposedly cut me off
They have told me that i can’t appeal a case where someone has opened one for time not as described as there must have been a problem for the person to open a case in the first place.
What they are basically saying is that any customer can open a case and say item not as described and we can do nothing about it even if the description is accurate.
The level of customer support is shockingly bad
That’s fine if it’s used properly fave.
In this case I am selling tops. Have sold quite a few of them, but have had two customers open a case to return them saying they aren’t as described as they did t fit. This is not true. The items are as described, they just didn’t fit these particular two people. Ice had a few hundred customers who have been happy and fitted without any issue.
If there was an issue with the sizing we would receive more complaints.
I have no issues with returns even for the reason they do not fit, but to have this marked against you because it’s went down as not as described is wrong.
This basically opens the floodgate to all clothing and any customer can open a case to return an item as not described as it didn’t fit them. Lots of sellers are going to be Losing their top rated seller, we currently are going to lose it come August at the rate we are going.
I totally agree, I remember when eBay first told us of the updates I really felt for fashion sellers due to the sheer number of returns that you naturally deal with, when a customer buys the same shirt in two sizes you know one of them is going to come back.
My only advice would be to make sure in your returns policy that you explicitly outline the correct procedure you want them to follow for returns, and even let them know that opening a case will hurt you as a seller.
Making it explicit how they can get in touch if they want to return an item.
Every expert was once a beginner
Why Should You Join UnderstandingE?
- Access to over 500 step-by-step video tutorials
- +20 video courses available
- Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
- Everything is in 100% Plain English
- Learn how to build your own multi-channel software for eBay & Amazon
- Access to the community forums, meet fellow business owners like yourself
Join Now with 2 Clicks
Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.
Most Users Ever Online: 1012
Currently Browsing this Page:
Jim @ Moogento: 688
Steve Froggatt: 514
Badeth - UE: 513
Paul Cartwright: 414
Administrators: Matthew Ogborne: 4565, Dave Furness: 4606