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Haz91

Excellent
June 20, 2015 - 6:06 pm
Member Since: April 16, 2015
Forum Posts: 20
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Hi Matt/Dave
Hope your both well, I have just signed up and paid for the premium service via Paypal but cannot seem to access the premium guides. Hope you can help me and get this sorted as soon as possible. P.s – i have tried logging off and back in.

Kindest Regards
Haz

tolukemi

Not so New
June 20, 2015 - 7:18 pm
Member Since: May 3, 2014
Forum Posts: 6
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Hi Matt and Dave,

I seem to be having the same issue.

Cheers.
Tope

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Dave Furness

Founder
June 21, 2015 - 8:15 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi guys

I have just checked both of your accounts and they are both now showing Premium access, can you confirm that you have access now?

Dave

Every expert was once a beginner

tolukemi

Not so New
June 21, 2015 - 9:30 pm
Member Since: May 3, 2014
Forum Posts: 6
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Hi Dave,

Thanks. I have access to the guides (I have always had access, I didn’t pay attention to the topic!). My issue is with the forums. How do I access or know that I have access to the premium forums? I think I’m still seeing the same set of forums I saw before I upgraded to premium.

Thanks,
Tope

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Dave Furness

Founder
June 22, 2015 - 10:13 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Ahhh let me double check this Tope, you should see a Premium forum section in the forums, but I will double check this and get you activated if they aren’t showing.

Dave

Every expert was once a beginner

Haz91

Excellent
June 22, 2015 - 10:13 pm
Member Since: April 16, 2015
Forum Posts: 20
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Hi Matt
Yes thanks its all sorted once i got the email.

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Dave Furness

Founder
June 22, 2015 - 10:19 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Thats great, glad it got sorted Haz :)

Every expert was once a beginner

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Shane

Excellent
August 6, 2015 - 11:57 am
Member Since: March 13, 2015
Forum Posts: 46
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I cannot access the new premium video.

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Dave Furness

Founder
August 6, 2015 - 3:21 pm
Member Since: July 19, 2013
Forum Posts: 4606
sp_UserOfflineSmall Offline

Hi Shane,

Which new Premium video is this? Have you got a link, as your account is showing full Premium access in the back end.

Dave

Every expert was once a beginner

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Shane

Excellent
August 6, 2015 - 6:09 pm
Member Since: March 13, 2015
Forum Posts: 46
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It’s the outsourcing one just posted. Vimeo says it’s private.

Haz91

Excellent
August 6, 2015 - 7:38 pm
Member Since: April 16, 2015
Forum Posts: 20
sp_UserOfflineSmall Offline

Hi Dave
Just reading through this post, I have never had access to any premium forums ? Please can you activate my account for the premium forums also.

Kindest Regards

Haz91

Excellent
August 7, 2015 - 11:20 pm
Member Since: April 16, 2015
Forum Posts: 20
sp_UserOfflineSmall Offline

Hi Matt/Dave
Can somebody look into this as soon as possible and unlock me for the premium forums, I am seeing the following error
Access denied – you do not have permission to view this page

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Shane

Excellent
August 8, 2015 - 12:23 pm
Member Since: March 13, 2015
Forum Posts: 46
sp_UserOfflineSmall Offline

There are premium forums? Where?

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Dave Furness

Founder
August 10, 2015 - 2:40 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Shane and Haz,

You should both see premium Forums now, are you still having issues with the outsourcing mastermind vid? Have you tried clearing browser cache and trying again?

Dave

Every expert was once a beginner

Neil Wiltshire

New
August 20, 2015 - 11:26 am
Member Since: January 27, 2014
Forum Posts: 1
sp_UserOfflineSmall Offline

I also have this problem, it is very frustrating

Thanks

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Dave Furness

Founder
August 22, 2015 - 1:59 pm
Member Since: July 19, 2013
Forum Posts: 4606
sp_UserOfflineSmall Offline

Hi Neil,

Are you still having this problem? You should now have full Premium access.

drop me an email dave [at] understandinge [dot] com and I will take a look if you are still having issues but I think I resolved this yesterday

Dave

Every expert was once a beginner

 

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