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George Cheah

Not so New
August 1, 2014 - 3:14 pm
Member Since: October 24, 2013
Forum Posts: 5
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Could you please let me know how to resend / exchange for customer order .

For eg , customer purchased two items from us but he wants only one item to resend how can I do this as well as all entire orders ?

Thank you .

Dave Furness

August 5, 2014 - 6:25 am
Member Since: July 19, 2013
Forum Posts: 4606
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Hey George,

Apologies for the delay in getting back to you. A lot of businesses use different ways of handling exchanges in order. One way is to duplicate the original order and copy across the payment transaction from the original to the new order.

Mark the original as cancelled but not refunded and just leave adequate notes on the system so it is easy to see what you have done when it comes to accounts time.

Interested to hear if anyone does it another way.


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