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Images Disappearing After Upload - Magmi version: 0.7.18 (Magento ver.
Brendan Stevens

August 16, 2016 - 10:12 pm
Member Since: May 1, 2014
Forum Posts: 13
sp_UserOfflineSmall Offline

Hey Guys,

We’re currently running into an issue when uploading product images via Magmi 0.7.18 to Magento ver. Images will appear in the backend / frontend after uploading but after a few minutes almost all images disappear when clicking into the product. The csv file includes the following columns:

SKU, image, image_label, small_image, small_image_label, thumbnail, thumbnail_label, and media_gallery

The media folder housing the images has readable/writable permissions and we’ve uploaded via this method in the past on other instances of Magento but I can’t seem to figure out why these images aren’t uploading properly. Has anyone else ran into this issue and found a fix? I was able to locate a thread where a few other users were experiencing this but there doesn’t seem to a be a universal fix here (

Please let me know if you can help at all and thank you for taking a look!


Paul Cartwright
West Midlands, UK

August 17, 2016 - 11:16 am
Member Since: January 7, 2015
Forum Posts: 414
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Hi Sam,

First I would do this

Are you using the same images for multiple products as magento doesn’t like this. In your magmi profile go to the image attributes processor, there will be a section for image renaming enter this re::.*/(.*)::{item.sku}-$1 and this will give every image an individual name when imported. See if that makes a difference.

Also I see you are running have you installed the patch they released or you could just upgrade to which includes the patch.

Hope this helps

Everyday is an opportunity to learn something new

Brendan Stevens

August 18, 2016 - 11:07 pm
Member Since: May 1, 2014
Forum Posts: 13
sp_UserOfflineSmall Offline

Hey Paul,

Thank you for your help here. In this instance we don’t have multiple products using the same images and it was actually breaking because we had our base image also included in the image gallery. Once we removed this was fixed.

Your image renaming fix helped me with another store that does have multiple products using the same images which I was having a problem with though. Thanks again for your help with this!

Rodney - UE
August 29, 2016 - 7:35 am

Thanks also Paul for helping out.



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