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unable to access video guides in Design a Responsive Magento Website for $99?
Andrew Owen-Price
Member
June 18, 2014 - 10:57 am
Member Since: October 22, 2013
Forum Posts: 297
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I’m logged in (as a premium member) … but when I click on the view tutorial link to start this series, it jumps to a page where the only option is to ‘Complete Tutorial’

Please see attached screen shots1ST-SCREEN.jpgImage Enlarger

2ND-SCREEN.jpgImage Enlarger

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Richard Shaw

Excellent
June 18, 2014 - 11:14 am
Member Since: April 27, 2014
Forum Posts: 13
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Yeah, I have the same…

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Matthew Ogborne

Founder
June 18, 2014 - 12:07 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Richard, Andrew,

I’m just checking this now for you.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Matthew Ogborne

Founder
June 18, 2014 - 12:07 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Oh I don’t need to look, I know what it is.

Working my way through them right now.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Matthew Ogborne

Founder
June 18, 2014 - 12:11 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Richard, Andrew,

Can you check now, they should be showing for you.

Apologies, that’s my fault as I should have doubled checked the merge codes we use.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Richard Shaw

Excellent
June 18, 2014 - 1:53 pm
Member Since: April 27, 2014
Forum Posts: 13
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Hi Matt,

Still not showing up for me, just checked the other premium videos and they aren’t showing either!
Is your system still seeing us as premium members?

Thanks
Richard

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Matthew Ogborne

Founder
June 18, 2014 - 3:20 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Richard,

Dave is looking into this for you right now.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Dave Furness

Founder
June 18, 2014 - 3:49 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Richard

I think I found the issue. You had two accounts and the other one was the one that was still marked as Premium, so I have switched these around and your Kitchen Trade Warehouse account is now marked as Premium and should have access. Can you log out and log back in and let me know if that has done the trick?

Thanks

Dave

Every expert was once a beginner

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Richard Shaw

Excellent
June 18, 2014 - 11:43 pm
Member Since: April 27, 2014
Forum Posts: 13
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Thanks Dave,

Got access to the videos now… :)

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Dave Furness

Founder
June 19, 2014 - 9:04 am
Member Since: July 19, 2013
Forum Posts: 4606
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Happy Days :)

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