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Ultimo theme - creating a new store front error

December 24, 2015 - 9:41 pm
Member Since: April 16, 2015
Forum Posts: 20
sp_UserOfflineSmall Offline

Hi Guys
During Tutorial – “Creating a New Storeview in Magento” (9:00mins on)

I have just installed the Ultimo theme (i hope) and was just configuring the website store view and disabling the marketplace view (9:00mins on the video tutorial) as soon as clicked disable i got an error on my screen “error processing my request” and the screen just automatically went on to the error page? i cant log back in to my magento admin page now and will most likely have to do a restore from Cpanel. Any help would be appreciated. I thought i would crack on with installing the ultimo website and make some progress in the extra days we have off work at this festive time but it seems i have hit a road block straight away. Hope somebody can help me. (error is below)
Kindest Regards

There has been an error processing your request

Mage registry key “_singleton/ultimo/observer” already exists
#0 /home/hazmotor/public_html/app/Mage.php(223): Mage::throwException(‘Mage registry k…’)
#1 /home/hazmotor/public_html/app/Mage.php(477): Mage::register(‘_singleton/ulti…’, false)
#2 /home/hazmotor/public_html/includes/src/__default.php(22054): Mage::getSingleton(‘ultimo/observer’)
#3 /home/hazmotor/public_html/app/Mage.php(448): Mage_Core_Model_App->dispatchEvent(‘core_block_abst…’, Array)
#4 /home/hazmotor/public_html/includes/src/__default.php(2600): Mage::dispatchEvent(‘core_block_abst…’, Array)
#5 /home/hazmotor/public_html/includes/src/Mage_Adminhtml_Block_Dashboard_Diagrams.php(55): Mage_Core_Block_Abstract->toHtml()
#6 /home/hazmotor/public_html/includes/src/__default.php(1987): Mage_Adminhtml_Block_Dashboard_Diagrams->_prepareLayout()
#7 /home/hazmotor/public_html/includes/src/__default.php(28460): Mage_Core_Block_Abstract->setLayout(Object(Mage_Core_Model_Layout))
#8 /home/hazmotor/public_html/includes/src/Mage_Adminhtml_Block_Dashboard.php(66): Mage_Core_Model_Layout->createBlock(‘adminhtml/dashb…’)
#9 /home/hazmotor/public_html/includes/src/__default.php(1987): Mage_Adminhtml_Block_Dashboard->_prepareLayout()
#10 /home/hazmotor/public_html/includes/src/__default.php(28460): Mage_Core_Block_Abstract->setLayout(Object(Mage_Core_Model_Layout))
#11 /home/hazmotor/public_html/includes/src/__default.php(28476): Mage_Core_Model_Layout->createBlock(‘adminhtml/dashb…’, ‘dashboard’)
#12 /home/hazmotor/public_html/includes/src/__default.php(28243): Mage_Core_Model_Layout->addBlock(‘adminhtml/dashb…’, ‘dashboard’)
#13 /home/hazmotor/public_html/includes/src/__default.php(28209): Mage_Core_Model_Layout->_generateBlock(Object(Mage_Core_Model_Layout_Element), Object(Mage_Core_Model_Layout_Element))
#14 /home/hazmotor/public_html/includes/src/__default.php(28214): Mage_Core_Model_Layout->generateBlocks(Object(Mage_Core_Model_Layout_Element))
#15 /home/hazmotor/public_html/includes/src/__default.php(14198): Mage_Core_Model_Layout->generateBlocks()
#16 /home/hazmotor/public_html/includes/src/__default.php(14123): Mage_Core_Controller_Varien_Action->generateLayoutBlocks()
#17 /home/hazmotor/public_html/includes/src/Mage_Adminhtml_Controller_Action.php(275): Mage_Core_Controller_Varien_Action->loadLayout(NULL, true, true)
#18 /home/hazmotor/public_html/app/code/core/Mage/Adminhtml/controllers/DashboardController.php(40): Mage_Adminhtml_Controller_Action->loadLayout()
#19 /home/hazmotor/public_html/includes/src/__default.php(14272): Mage_Adminhtml_DashboardController->indexAction()
#20 /home/hazmotor/public_html/includes/src/__default.php(18726): Mage_Core_Controller_Varien_Action->dispatch(‘index’)
#21 /home/hazmotor/public_html/includes/src/__default.php(18256): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#22 /home/hazmotor/public_html/includes/src/__default.php(21084): Mage_Core_Controller_Varien_Front->dispatch()
#23 /home/hazmotor/public_html/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#24 /home/hazmotor/public_html/index.php(83): Mage::run(”, ‘store’)
#25 {main}

aw tech
December 25, 2015 - 6:18 am

You just installed a theme? Did they mention compilation? Anytime you see includes/src like that it’s something to do with compilation. Compilation basically puts a copy of everything from your site into the includes/src folder to make it faster/easier to process. Some extensions prepare for this and you can just re-run it once you have installed the extension. But themes usually contain several extensions and layout/template updates so installing them while compilation has all of your stuff in that folder can easily break the site. Could try google/contact the author/buzz through forums but I would assume the end result will be restoring from a back up and reinstalling it.


December 25, 2015 - 3:57 pm
Member Since: April 16, 2015
Forum Posts: 20
sp_UserOfflineSmall Offline

Hi There
I have had to restore from a backup to access my admin panel. The problem i am facing now is my website url is bringing up an error

” Fatal error: Class ‘Infortis_UltraMegamenu_Model_Resource_Eav_Mysql4_Setup’ not found in /home/******/public_html/includes/src/Mage_Core_Model_Resource_Setup.php on line 234″

www.****** (brings up error above)
www.****** (bring up the homepage)

If you could guide me on where i have gone wrong installing the theme and how do i get my website URL to work again.
Thanks for your help.

aw tech
December 26, 2015 - 4:50 am

is there a file here?

If so check the permissions, if there is nothing stopping it from being accessed then I would reinstall (seems like all of the files were not uploaded/present during install) because it’s probably easier than finding and fixing

The following users say thank you to aw tech for this useful post:

aw tech
December 26, 2015 - 4:53 am

Did you see this…..ors_only=0

Could contact the author perhaps they have a solution instead of reinstalling

Badeth - UE
December 28, 2015 - 8:27 am
Member Since: October 23, 2015
Forum Posts: 513
sp_UserOfflineSmall Offline

Thanks for all the responses, awtech.

@haz, have you tried clearing or flushing the caches? Then reindex?

The following users say thank you to Badeth - UE for this useful post:


December 28, 2015 - 9:08 pm
Member Since: April 16, 2015
Forum Posts: 20
sp_UserOfflineSmall Offline

I have checked the above file and the permissions and they are set to readable.
I also read in the authors installation menu to disable all Cache Storage Management so at the moment they are disabled. Any reason why ?

I have just now flushed magento cache and flushed storage cache and re indexed data in index management and the homepage is now working. Thanks for your help :)

Kindest Regards

Badeth - UE
December 29, 2015 - 4:21 am
Member Since: October 23, 2015
Forum Posts: 513
sp_UserOfflineSmall Offline

Awesome! I’m happy it’s now working.


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