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magento connect broken!
Matthew groom

Not so New
July 27, 2014 - 3:15 pm
Member Since: February 3, 2014
Forum Posts: 8
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hi,

i would welcome any suggestions on this issue i have….

i have being using simple severs to host my magento account and website – all working fine, but i wanted to rebrand and move to a new website.

i have purchased a new domain via simple servers, and they have moved the magento store over – again, all working fine, and i have gone in via cyberduck so i can start changing logos etc.

problem i have is that in magento, i cannot log into the magento connect manager, as when i log in it says “cannot connect to ftp_…(my old website ftp address).

i have contacted simple servers several times, but they do not seem to understand what the issue is – i presume there is an internal link that signposts the magteno connect manager to the correct ftp address, and i just need to change it?

anyone can signpost me to the right place to do this?

many thanks (and thanks to matt and dave for the excellent videos!!)

matthew

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Dave Furness

Founder
July 27, 2014 - 5:24 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Matthew,

This looks like a weird one as it looks like you have to log in to Magento Connect Manager in order to access the FTP details.

I just tried it on our test system and once we had put the username and password in we could edit the settings: see this post here for a screenshot of the page you need: http://magento.stackexchange.c…..to-install

I am not sure of a way around this, however i’m sure there must be one. If anyone has any insight on this please do share.

Dave

Every expert was once a beginner

Matthew groom

Not so New
July 27, 2014 - 9:34 pm
Member Since: February 3, 2014
Forum Posts: 8
sp_UserOfflineSmall Offline

Ok, thanks for looking into this.

I will try simple servers again…….

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Dave Furness

Founder
July 28, 2014 - 8:15 am
Member Since: July 19, 2013
Forum Posts: 4606
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Do let us know how you get on Matthew

Dave

Every expert was once a beginner

 

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