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An error occurred while saving this configuration: package with this name does not exist and cannot be set.
Mike & Liz
Camberley, Surrey, United Kingdom

Excellent
February 18, 2015 - 8:31 am
Member Since: February 5, 2015
Forum Posts: 65
sp_UserOfflineSmall Offline

Hi Guys

Having a problem in changing theme to Ultimo.

I have followed the tutorial s and installed the theme, but when I try to change from the current modern these to Ultimo I get the following error:

An error occurred while saving this configuration: package with this name does not exist and cannot be set.

I have tried resinstalling but get the same error message,

I checked the user guide and found this :
“This message means that:
a) theme files were not uploaded,
b) or they are not in the correct place,
c) or there is a problem with file permissions on your server – refer to chapter 14.1.4
↑ Go to: Table of Contents 214
File permissions for more details.”

So it looks like it may be something to do with files persmissions?

Help!!

Avatar
Dave Furness

Founder
February 19, 2015 - 10:19 pm
Member Since: July 19, 2013
Forum Posts: 4606
sp_UserOfflineSmall Offline

Howdy,

Hmmm file permissions eh, this would be one for your hosting provider. Who do you use for hosting? I would submit a ticket to them mentioning you are trying to update a theme and the theme developer has stated it looks like the file permissions on the server are too strict and could they adjust them for you.

The Ultimo user guide should mention which folders need changing.

Dave

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