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Upgrade to latest version of magento
Jay Bond
Member
May 9, 2014 - 6:51 am
Member Since: February 26, 2014
Forum Posts: 193
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Hi Matt/Dave,

Yesterday morning i followed your tutorial of how to upgrade to magento‘s latest version since then i have had this message showing and got access my admin panel.

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Can you please help.

Thanks

Jay

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Matthew Ogborne

Founder
May 9, 2014 - 7:34 am
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Jay,

Open up your FTP software, login and navigate to the directory where Magento is installed (folders called app, downloder, js, skin etc…) and look for a file called “maintenance.flag”

Delete this file

And that should solve it.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Dom Rand
Member
May 9, 2014 - 8:54 am
Member Since: April 2, 2014
Forum Posts: 219
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Matthew Ogborne said

Howdy Jay,

Open up your FTP software, login and navigate to the directory where Magento is installed (folders called app, downloder, js, skin etc…) and look for a file called “maintenance.flag”

Delete this file

And that should solve it.

Matt

Good old maintenance.flag file. You heart sinks when the site doesnt work and its a 2 step process, delete cache from ftp and delete that file. Normally located in your root directory of your magento install.

"Dont believe everything you read on the internet just because there is a picture with a quote next to it" Abraham Lincoln

Jay Bond
Member
May 9, 2014 - 9:34 am
Member Since: February 26, 2014
Forum Posts: 193
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Hi Matt,

How do i get in to my ftp software as i can’t login to my admin panel.

Thanks

Jay

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Matthew Ogborne

Founder
May 9, 2014 - 9:49 am
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Jay,

The FTP details are separate to your Magento website you can create a new account using cPanel

Here is a video tutorial on how to do this:

https://understandinge.com/tutorial/su-0010/

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Dom Rand
Member
May 9, 2014 - 9:49 am
Member Since: April 2, 2014
Forum Posts: 219
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What sort of hosting do you have?

Do you have an admin username and password to get to your server?

"Dont believe everything you read on the internet just because there is a picture with a quote next to it" Abraham Lincoln

Jay Bond
Member
May 9, 2014 - 9:54 am
Member Since: February 26, 2014
Forum Posts: 193
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Uk host 4 u, and yes i have a username and password.

Dom Rand
Member
May 9, 2014 - 9:57 am
Member Since: April 2, 2014
Forum Posts: 219
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Jay Bond said

Uk host 4 u, and yes i have a username and password.

Jay

If you want I can do it for you, send email with username and password to dom@aplaceinspace.co.uk.

Without knowing what access you have it is hard to tell you the process.

"Dont believe everything you read on the internet just because there is a picture with a quote next to it" Abraham Lincoln

Jay Bond
Member
May 9, 2014 - 11:53 am
Member Since: February 26, 2014
Forum Posts: 193
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Hi Matt,

I did a backup yesterday can you tell me where i can find this?

Thanks

Jay

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Matthew Ogborne

Founder
May 9, 2014 - 11:56 am
Member Since: July 18, 2013
Forum Posts: 4565
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Jay Bond said

Hi Matt,

I did a backup yesterday can you tell me where i can find this?

Thanks

Jay

Howdy Jay,

As I’ve not used UKHost (in a long time!), it would be qworth checking with them where they are stored.

Normally they are stored in the upper most folder on your website and will have a long name like “backup-some letters and numbers here.gz”

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Matthew Ogborne

Founder
May 9, 2014 - 12:16 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Jay,

Dom’s just emailed me, the easiest route to solve this would be to contact your web hosting company and get them to restore the backup.

This will be the cheapest, fastest and the easiest method to get you up and running again.

I’m also about to email you details of a developer called Amit, I’ve used him in the past and his rates are sensible too.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Jay Bond
Member
May 9, 2014 - 12:21 pm
Member Since: February 26, 2014
Forum Posts: 193
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Thanks i’ve just spoke with my hosting company and they should be doing this shortly, i’m in talks with edmonds commerce about finishing the work off the original designer won’t do but you can pass his details over so i can have a look.

Thanks again

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Matthew Ogborne

Founder
May 9, 2014 - 12:26 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Jay,

Oh ace. In which case go with Edmonds, they’re UK based, plus the first thing they do is put a dev system into place from the start.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Jay Bond
Member
May 12, 2014 - 10:37 am
Member Since: February 26, 2014
Forum Posts: 193
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Hi Matt,

Just getting back to you about the problem I’m having with magento, I’ve spoken with my host and he seem’s to think the reason why my cron job is not running is because I’m on a basic server and should upgrade to a dedicated server.

My cpu usage is being used up to quickly and he thinks this is down to magento and the cron job trying to run all the time, does this sound correct to you.

Thanks

Jay

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Matthew Ogborne

Founder
May 12, 2014 - 2:51 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Jay,

This is a tricky one to answer as we’re missing the details behind the business, ie do you have 100,000 products or just 100, do you have one squillion orders or just 2 per day.

What I suspect is happening is the that the cron job isn’t completing in the 5 minute window, so in cpanel change the timing settings from every 5 minutes to every 20 and see if that calms things down for you.

Using SimpleServers as the benchmark here, you should easily be able to run up to 30,000 products from their shared Magento Pro package. The reasons for upgrading would be more resources (for example if you’re importing large files that need the command line interface for Magmi, are receiving over 800 unique visitors per day or are a high traffic account (serving images on eBay)).

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Dom Rand
Member
May 12, 2014 - 7:32 pm
Member Since: April 2, 2014
Forum Posts: 219
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Jay

Did you get this sorted?

Dom

"Dont believe everything you read on the internet just because there is a picture with a quote next to it" Abraham Lincoln

Jay Bond
Member
May 13, 2014 - 7:35 am
Member Since: February 26, 2014
Forum Posts: 193
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Hi Matt/Dom,

I get around 40 to 120 orders per day and only have around 500 products listing, i have now changed cron to run every 20mins but in magento in the cron info it’s still showing this.

We recommend to set up your cron job to be run every 5 minutes (e.g. */5 * * * *).
Last Run:
2014-05-06 10:05:02 (not working)
PHP command:
php -q /home/asitsugc/public_html/cron.php -mdefault 1
GET command:
GET http://www.asitsuk.com/cron.php.

Also my cpu usage is up to 100%.

Thanks

Jay

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Matthew Ogborne

Founder
May 13, 2014 - 8:18 am
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Jay,

Right the key factor here is the cpu usage, if it’s sat at 100% that’s “not good” and an upgrade would be advised!

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Jay Bond
Member
May 13, 2014 - 1:12 pm
Member Since: February 26, 2014
Forum Posts: 193
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Will a basic vps be enough to run magento, also if i have the cron job set to run every 20mins does this mean orders will only be pulled in in this time frame?

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Dave Furness

Founder
May 13, 2014 - 5:27 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Jay

I don’t know enough about servers to comment on the VPS question, but yes if the Cron is set to 20 minutes, every 20 mins it will pull in the orders in batches.

M2E recommends 5 so ideally you would want your server to be able to handle that type of load.

Dave

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