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Recommendations for a good Customer services module?
Nick Davis

Excellent
January 8, 2014 - 5:55 pm
Member Since: December 28, 2013
Forum Posts: 29
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Hoping to get everything set up with order management and then have an Email based customer services system which will allow our staff to answer customers from within the Magento system. I saw one recently where it pulls the order number provided in an Email and brings up the customer’s order on the same screen as the emails.

We get a lot of emails from customers asking to change sizes / colours etc so would ideally like for them to be able to change this from that screen and email the customer to let them know it’s been changed.

Any recommendations?

Calum Roberts
Member
January 8, 2014 - 7:06 pm
Member Since: January 4, 2014
Forum Posts: 275
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Nick this is quite what you want / need but it might be worthwhile investigating.

I have setup a live help module, free for one user. No monthly costs. Just install the server software on your server and run the client on your computer / ipad / iphone and website visitors can engage you in realtime. Add more users will incur a fee per user. Software was easy to install and setup, and runs nicely on the frontend.

As for an extension to do what you were after, I would alos be interested in something like this if anyone knows of any extensions that fit the bill

There is this one from aheaworks

http://ecommerce.aheadworks.co…..imate.html

or there is this one that lets customers ask questions on the product page.

http://ecommerce.aheadworks.co…..tions.html

chris mcc

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January 8, 2014 - 8:29 pm
Member Since: October 31, 2013
Forum Posts: 71
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Hey,

This is something i have been looking for as well but not found anything of great interest. I did stumble upon a company called replymanager which is an online business mail manager designed to handle and automate Ebay/Amazon emails. I tried there demo and the system and customer service is pretty good however i didn’t wan’t tied down to the monthly fee without it being exactly what i wanted. Give us an update if anyone finds anything else, cheers

Chris

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Dave Furness

Founder
January 9, 2014 - 3:30 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Guys

I can definitely see an extension like this would be useful for quite a few business models, especially regarding customer services.

I personally haven’t seen an extension that can do this yet, but as it is open source there is no reason why one couldn’t be built. I’m not the coding one so have no idea what something like this would involve. If I do see anything though I’ll be sure to post it on here

Dave

Every expert was once a beginner

Nick Davis

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January 9, 2014 - 10:22 pm
Member Since: December 28, 2013
Forum Posts: 29
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I found this and it seems to do a lot of what we wanted to do:

http://www.boostmyshop.com/eng…..press.html

Any thoughts?

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Matthew Ogborne

Founder
January 10, 2014 - 7:55 am
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Nick,

Yea that looks good, but is missing the marketplaces.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Nick Davis

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January 10, 2014 - 10:59 pm
Member Since: December 28, 2013
Forum Posts: 29
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Matthew Ogborne said

Hi Nick,

Yea that looks good, but is missing the marketplaces.

Matt

Hi Matt,

In what way do you mean? I was thinking we could just setup a pop email box for each marketplace and it would import each from there? At the moment we just reply directly to the emails and eBay/ amazon deliver them to the customer

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Matthew Ogborne

Founder
January 11, 2014 - 1:32 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Nick,

That would work.

Just ignore me, it’s my definition of a CRM differs to yours :)

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

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