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LiveChat options for your magento store
Dimitri
Member
February 6, 2015 - 11:35 pm
Member Since: November 26, 2013
Forum Posts: 110
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Does it make real difference to closing sales as opposed to phone/email support?

I have narrowed down my options to

olark
php live support
mylivechat

Does anyone has any experience with above? Pros/cons? Other recommendations?

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Matthew Ogborne

Founder
February 7, 2015 - 6:55 am
Member Since: July 18, 2013
Forum Posts: 4565
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Morning Dimitri,

Zopim is another options as well.

I’ve been looking into these too for a support & sales role, tbh I’m just going with Olark, it’s more expensive, however does the extra things via the API I need it to do (see here).

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Dimitri
Member
February 7, 2015 - 7:13 am
Member Since: November 26, 2013
Forum Posts: 110
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OK thanks, Olark does look like an attractive option.

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Matthew Ogborne

Founder
February 7, 2015 - 7:45 am
Member Since: July 18, 2013
Forum Posts: 4565
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Morning Dimitri,

Yea, it’s the most expensive option out of those 3 or 4. Maybe give their free trial a whirl and see how it works for you?

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Dimitri
Member
February 27, 2016 - 10:46 pm
Member Since: November 26, 2013
Forum Posts: 110
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If anyone else still looking for LiveChat solution, check out tawk.to. Free, unlimited and customisable. Can’t go wrong with this in beginning.

Badeth - UE
Member
February 28, 2016 - 2:26 pm
Member Since: October 23, 2015
Forum Posts: 513
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Hi Dimitri,

I haven’t tried tawk.to
Anyway, thanks for sharing.

Cheers,
Badeth

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Jim @ Moogento
Global

Partner
April 15, 2016 - 12:42 pm
Member Since: November 7, 2013
Forum Posts: 688
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+1 for tawk.to

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