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Variation Images stopped showing up on eBay
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Erica Brennan

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June 16, 2015 - 9:34 am
Member Since: October 22, 2013
Forum Posts: 30
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OK – a bit of a weird problem! I have several listing groups in Magento to list the exact same set of products to various international eBays. They’re all variation products – phone cases, where the variation is the Size of the case (ie, iPhone 4, iPhone 5, iPhone 6, and so on). I have had these all listed for months. 1 main gallery image, an image for each variation, and that’s it. Now, I recently had to stop and relist them all to add in some new variations (Samsung S6), and upon listing them again, for eBay US none of the variation images are there. Every other eBay still works exactly as it did before, with all variation images there. I double checked the ebay US listing template settings, and I definitely haven’t changed the settings – they’re identical to the others, with the “Use Images for Variations” set to the right attribute.

Any thoughts as to why the US eBay suddenly wouldn’t recognize the variation images? I don’t even know where to begin to trouble shoot this! :(

This is 1 of the products on eBay US:

View post on imgur.com


And this is the exact same product on eBay Spain (just an example, UK FR AU all work perfectly):

View post on imgur.com

US Listing settings:

View post on imgur.com


Spain Listing settings:

View post on imgur.com

Again, this DID work for US perfectly before I stopped & listed them all again. Very puzzled! Where should I start troubleshooting this?

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Dave Furness

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July 1, 2015 - 11:10 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Erica,

Sounds like an obvious one to begin with but one worth getting out of the way.

Have you tried relisting the US listing. Sometimes with that number of images to send to eBay if there was a break in the communication then it may not get sent through to the eBay servers.

Give it a relist and see if that works, if not we will have to try something else.

Many Thanks

Dave

Every expert was once a beginner

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Erica Brennan

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July 2, 2015 - 9:15 am
Member Since: October 22, 2013
Forum Posts: 30
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Yup – I did that! I tried just Revising the listing, and when that didn’t work, I did Stop Listing, and then Relist Item, as well as Stop Listing, and List Item (in case it made a difference). In all 3 cases, the images didn’t show up like they should have. :/

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Dave Furness

Founder
July 6, 2015 - 7:03 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hmmm how strange, let me see if Matt knows what could be going on here.

Dave

Every expert was once a beginner

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Matthew Ogborne

Founder
July 7, 2015 - 5:48 am
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Erica,

That is odd, a daft suggestion for you though. As each eBay site is slightly different, maybe enabling the gallery option would be worth a whirl on that listing and see if that resolves it for you. From the screenshots that’s the only thing I can think of for you.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

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