OK – a bit of a weird problem! I have several listing groups in Magento to list the exact same set of products to various international eBays. They’re all variation products – phone cases, where the variation is the Size of the case (ie, iPhone 4, iPhone 5, iPhone 6, and so on). I have had these all listed for months. 1 main gallery image, an image for each variation, and that’s it. Now, I recently had to stop and relist them all to add in some new variations (Samsung S6), and upon listing them again, for eBay US none of the variation images are there. Every other eBay still works exactly as it did before, with all variation images there. I double checked the ebay US listing template settings, and I definitely haven’t changed the settings – they’re identical to the others, with the “Use Images for Variations” set to the right attribute.
Any thoughts as to why the US eBay suddenly wouldn’t recognize the variation images? I don’t even know where to begin to trouble shoot this! :(
This is 1 of the products on eBay US:
And this is the exact same product on eBay Spain (just an example, UK FR AU all work perfectly):
US Listing settings:
Spain Listing settings:
Again, this DID work for US perfectly before I stopped & listed them all again. Very puzzled! Where should I start troubleshooting this?
Sounds like an obvious one to begin with but one worth getting out of the way.
Have you tried relisting the US listing. Sometimes with that number of images to send to eBay if there was a break in the communication then it may not get sent through to the eBay servers.
Give it a relist and see if that works, if not we will have to try something else.
Every expert was once a beginner
That is odd, a daft suggestion for you though. As each eBay site is slightly different, maybe enabling the gallery option would be worth a whirl on that listing and see if that resolves it for you. From the screenshots that’s the only thing I can think of for you.
Why Should You Join UnderstandingE?
- Access to over 500 step-by-step video tutorials
- +20 video courses available
- Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
- Everything is in 100% Plain English
- Learn how to build your own multi-channel software for eBay & Amazon
- Access to the community forums, meet fellow business owners like yourself
Join Now with 2 Clicks
Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.
Most Users Ever Online: 1012
Currently Browsing this Page:
Jim @ Moogento: 688
Steve Froggatt: 514
Badeth - UE: 513
Paul Cartwright: 414
Administrators: Matthew Ogborne: 4565, Dave Furness: 4606