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How should I handle customers synced from eBay via M2E Pro?
sean.wang

New
March 17, 2017 - 8:46 am
Member Since: December 1, 2014
Forum Posts: 2
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Hi guys,

In general, eBay customers are the primary potential customers should be converted to own Magento site.

Our store syncs all orders from eBay via M2E Pro, and customers accounts are automatically created in our Magento site using their emails registered on eBay. However, these emails won’t be able to used again for creating an account on our website, customer can only use “forgot password” function to reset password. It kind of looking bad that we had already created accounts for them before hand.

Any idea how should we do to make customers not feel bad when they try to create an account on the website? Thank you for your input!

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Dave Furness

Founder
March 17, 2017 - 10:49 am
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Sean,

Are you randomly assigning them a password? I am not sure this is good practice for the reasons you have mentioned as legally you can’t email these customers with website marketing emails as that is not where they originated.

Dave

Every expert was once a beginner

sean.wang

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March 17, 2017 - 8:49 pm
Member Since: December 1, 2014
Forum Posts: 2
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Dave Furness said
Hi Sean,
Are you randomly assigning them a password? I am not sure this is good practice for the reasons you have mentioned as legally you can’t email these customers with website marketing emails as that is not where they originated.
Dave  

Thanks Dave for your reply. We don’t assign any password to them, syncing by M2E Pro just somehow created.

We don’t send any marketing email afterward. It still somehow not good when customer decide to shop on our website and try to create an account but find out that an account has already been created.

Wondering how other practices do with this?

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Dave Furness

Founder
March 20, 2017 - 12:30 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hmmm how unusual I haven’t come across this before. Surely this has happened only a handful of times causing confusion to the customer?

Has anyone else come across this issue before?

Every expert was once a beginner

Rich M

Excellent
February 7, 2018 - 5:37 am
Member Since: July 19, 2016
Forum Posts: 19
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Hi Sean / Dave,
What you’re describing is fairly standard functionality of M2Epro, and personally I completely understand the issue.
This is touched on in the tutorial “https://understandinge.com/lesson/om-0008/” , and using the same settings as in the tutorial creates this same scenario.
Goto Sell On Ebay > Configuration > Accounts > (click account name) > Orders Tab > Customer Settings.
As you have Customer: Create New option set, a customer record in Magento is created for every eBay transaction.
So the customer has a record in your Magento backend associated with the email address used on eBay, but no password to login to Magento with.
So if you also in this Customer Settings menu have, “Send Emails When The Following Is created”: Magento Order + Invoice selected, the customer is receiving emails from your Magento store regarding their eBay order.
The standard Magento Invoice Email Template contains the “THANK YOU FOR YOUR ORDER FROM (Your Magento Website).You can check the status of your order by logging into your account.
However the customer cannot login as they don’t have a password, and they can’t create an account as a new customer, using the same email address, as there is already a customer record in Magento for this email address. So as you’ve rightly stated, the only unintuitive option for them would be to select Forgot Your Password?
Having used Google Analytics, to watch customers coming into the Magento site from the transactional emails sent out after an eBay order, then go on the customer login merry-go-round, of login>create an account>forgot password. Ultimately resulting in them giving up and leaving the site, and probably with a bad impression about your business.
So what are the options?
Setup M2Epro not to create a customer in the Magento backend? – Probably not.
Don’t send the transactional Invoice/Order emails? – Doesn’t really rectify the problem.
Modify the /customer/account/login/ page of your site to include another block, something along the lines of ‘eBay Customers’ Click here to set your password (add the Forgot your Password? button, but renamed ‘Send Password’)
Having searched google (how I found this post) for a while for an answer I did find out why this happens. It appears sending a welcome email to customers coming in through M2Epro, was removed as a feature.
https://support.m2epro.com/ideas/3918055-send-magento-new-account-transactional-email-whe/
Granted this post was a while back, but I’d be interested to hear what you ended up doing as I’m in this position myself. Or if any others have any suggestions of how they manage their eBay customers with Magento, regarding account creation and correspondence.

Cheers

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Shane

Excellent
February 18, 2018 - 1:31 pm
Member Since: March 13, 2015
Forum Posts: 46
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I have run into this issue as well.

 

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