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How do recover my traffic
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Jimbob
UK
Member
March 13, 2014 - 3:16 pm
Member Since: November 15, 2013
Forum Posts: 453
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Hi,

Not sure if this is for these forums. My host provide we unable to do a backup restore because they had not enabled the daily backup. Consequently, to recover lost product they migrated a Database from a sub-domain of my website that I had setup only 5 weeks ago by copying my live site to the sub-domain.

However, as you can see in the below screenshot of my Google Analytics traffic we have lost all traffic and it does not seem to be recovering. Could this be anything to do with when my host imported my database from my sub-domain to my live site?

Image Enlarger

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Matthew Ogborne

Founder
March 13, 2014 - 4:31 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi James,

Yea there is 100% something not right here. Have you looked at the incoming links that you had before the change and verified if they still work?

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Jimbob
UK
Member
March 13, 2014 - 4:40 pm
Member Since: November 15, 2013
Forum Posts: 453
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Hi Matt,

I haven’t and not sure how to do this. Are you talking about referral links from other sites?

Just got off the phone to our hosting provider and they are taking a look in our Google Webmaster Tool account as I am not sure what to be looking at in there.

They mentioned that the links on the site may be different and require some 303’s putting in place!

Our pages are still appearing in the search engines when I a search for a product that is on our site.

The test DB that we imported from the test site to the live site is only about 6 weeks older than what the DB on the live site was.

I have checked our robot.txt on our live site which contains the following, but I can not imaging that it changed from what it has always been as it was only the DB that was imported, not the files from the test site;

User-agent: *
Disallow: /customer/account/login/referer/

User-agent: *
Disallow: /customer/account/login/

User-agent: *
Disallow: /customer/account/forgotpassword/

User-agent: *
Disallow: /catalogsearch/result/

ConfusedConfusedConfusedConfused

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

Calum Roberts
Member
March 13, 2014 - 5:33 pm
Member Since: January 4, 2014
Forum Posts: 275
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Hi James

Not sure if the database contains info for the backend, one thing to check is your GA code still in place in the backend of the website and tracking your data, that drop off seems sharp

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Jimbob
UK
Member
March 13, 2014 - 5:43 pm
Member Since: November 15, 2013
Forum Posts: 453
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Cheers Matt. I will mention this to the web host to check.

Thanks

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Jimbob
UK
Member
March 13, 2014 - 5:47 pm
Member Since: November 15, 2013
Forum Posts: 453
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My only thoughts to this is that Google is still tracking visits as it is reporting 26 visitors today and so I would assume the tracking code is still in place.

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Jimbob
UK
Member
March 14, 2014 - 1:07 pm
Member Since: November 15, 2013
Forum Posts: 453
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Hi,

Where do I need to check to see if our tracking code (UA-31350567-1) is still in place? I can not see it in the page source for our home page, but it must be somewhere as Google Analytics is recording that we have had about 20 visits yesterday.

Also, I can see this in our home age source code. Will this be causing problems?

[<meta name="robots" content="NOINDEX,NOFOLLOW" />

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

Calum Roberts
Member
March 14, 2014 - 2:22 pm
Member Since: January 4, 2014
Forum Posts: 275
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YES

This tells google to stop indexing your site and to stop following it.

Get into your backend and switch it to follow,index NOW

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Jimbob
UK
Member
March 14, 2014 - 2:55 pm
Member Since: November 15, 2013
Forum Posts: 453
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Just changed that back.

Heaven only knows why it was set to NOINDEX/NOFOLLOW.

The test site was set to this.

Would the DB import from the test site have caused this?

Thanks for your help Calum

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Dave Furness

Founder
March 14, 2014 - 3:32 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Nice spot Calum, sorry didn’t see this earlier James, definitely a weird one!

That sounds like the likely cause, if the DB was duplicated from the test site where the NOFOLLOW was set up, it sounds like that was copied over too.

Let us know if that see’s the traffic spike back up, i’m thinking that will solve it.

Dave

Every expert was once a beginner

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Jimbob
UK
Member
March 14, 2014 - 3:38 pm
Member Since: November 15, 2013
Forum Posts: 453
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Cheers Guys.

I think the past 7 days have taken about 5 years off my life. Not a week I want to repeat.

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Dave Furness

Founder
March 14, 2014 - 5:08 pm
Member Since: July 19, 2013
Forum Posts: 4606
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It has been a tough one James by the sound of it. On the bright side next week can only be better :)

Every expert was once a beginner

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TheWebsiteGuy (Chris Astley)
support@thewebsiteguy.xyz

Partner
March 15, 2014 - 4:18 pm
Member Since: November 8, 2013
Forum Posts: 101
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The NOINDEX,NOFOLLOW will definitely be the cause of your problem, could take a couple of weeks to resolve itself so might be worth resubmitting your site for crawling from the Google Webmaster Tools control panel for your domain.

Chris

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Jimbob
UK
Member
March 17, 2014 - 1:48 pm
Member Since: November 15, 2013
Forum Posts: 453
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Cheers Chris,

I have resubmitted my site and it seems to be getting indexed by Google, but the traffic is still rock bottom. I guess you were right in that it might take a few weeks.

Does there seem to be anything glaringly wrong with these screenshots of my Webmaster Tools account just so I can be sure I have done everything?

Image Enlarger

Image Enlarger

Image Enlarger

Thanks

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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TheWebsiteGuy (Chris Astley)
support@thewebsiteguy.xyz

Partner
March 17, 2014 - 2:17 pm
Member Since: November 8, 2013
Forum Posts: 101
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They all look ok, you should see an increase under ‘crawl stats’. There are a few days delay in this so dont worry if its not showing yet. How did you re-submit your site?

Also your robots file counld be tidied up by removing the multiple user agent lines;

User-agent: *
Disallow: /customer/account/login/referer/
Disallow: /customer/account/login/
Disallow: /customer/account/forgotpassword/
Disallow: /catalogsearch/result/

Chris

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Jimbob
UK
Member
March 17, 2014 - 2:20 pm
Member Since: November 15, 2013
Forum Posts: 453
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Cheers Chris,

I re-submitted for indexing via Google Webmaster Tools

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Jimbob
UK
Member
March 31, 2014 - 12:00 pm
Member Since: November 15, 2013
Forum Posts: 453
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Hi,

My traffic still isn’t back after 22 days. Is this normal?

My site was was last indexed on 16th and 23rd March

TrafficImage Enlarger

There also seems to be an odd discrepancy between the number of daily visits being reported by Google Analytics and the daily clicks being reported in my Google Webmaster Tools account. For example, on 10th March Google Analytics reports there were 16 visits to my site and Google Webmaster Tools reports there were 83 clicks on my site. How can this be?

traffic 2Image Enlarger

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Matthew Ogborne

Founder
March 31, 2014 - 4:23 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Jim,

I don’t trust Google anaytics the stats provided are always much, much less than the real stats.

In cPanel there should be a stats reporting option, see if that shows a more clearer picture as it would have come from the web server that delivered the content.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Jimbob
UK
Member
March 31, 2014 - 6:08 pm
Member Since: November 15, 2013
Forum Posts: 453
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Hi Matt,

There is something odd going on. I have had a look at the Webalizer tool in cPanel and it is showing no discerning change in visits during March 2014 as shown below by the yellow graph for visits

visitsImage Enlarger

Adventurist and online ecommerce retailer based in the UK. Trading since 2006.

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Matthew Ogborne

Founder
April 3, 2014 - 8:31 am
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Jimbob,

Hmmm….. this may be down to you having listings on eBay or it could be down to Google analytics’s not reporting properly.

Try using a different counter such as statcouter.com and add it to a custom app/design/frontend/your-theme/default/template/page/html/head.phtml file so it’s in the header and see what that reports instead.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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