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How do I get M2E pro to handle Amazon / Royal Mail tracking
Dave1
Member
July 31, 2018 - 3:23 pm
Member Since: October 24, 2013
Forum Posts: 153
sp_UserOfflineSmall Offline

Not sure if anyone else has this set up but…

When I mark orders as shipped, M2E pro sends the tracking number over to Amazon along with the courier name and service. Currently, it’s sending:

Carrier Name: Other
Carrier Service: Royal Mail
Tracking Number: 1234596789

The problem is that Amazon doesn’t see this as Royal Mail so I’m getting 0% tracking uploaded and also the tracking page from the customer side doesn’t work well.

M2E pro sends the correct values to eBay and it works perfectly.

I’ve contacted M2E pro but after a few emails back and forth I’m more confused. They seem to be saying that I should add Royal Mail as a carrier (which I can’t work out how to do) and then manually update each order (not practical)

Has anyone else come across this?

Dave1
Member
November 19, 2018 - 9:16 pm
Member Since: October 24, 2013
Forum Posts: 153
sp_UserOfflineSmall Offline

Anyone got this working?

 

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