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Support problems?

Not so New
May 22, 2014 - 3:06 pm
Member Since: May 1, 2014
Forum Posts: 9
sp_UserOfflineSmall Offline

Hi guys,

Sorry to post this here… I was just wondering if you are having problems with your support desk? I sent 1 to each of the widgetchimp & understandinge yesterday and have not heard back. If I am just being impatient, then I apologise. However, although both systems said the messages had been sent, I receive no notification by email etc., hence my asking if there is an issue.


john ayres

May 22, 2014 - 3:16 pm
Member Since: March 21, 2014
Forum Posts: 12
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Funny you should say that, I sent two contact forms to Widget Chimp and two emails to UE yesterday and today, I assumed they were very busy but asked for delivery and open notifications on last one, so far nothing!


Not so New
May 22, 2014 - 3:48 pm
Member Since: May 1, 2014
Forum Posts: 9
sp_UserOfflineSmall Offline

Thanks John. I will presume that they are just very busy right now. An email confirming the ticket was raised would have been helpful though.

Matthew Ogborne

May 22, 2014 - 8:57 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Howdy Ian, John,

Yep hands up I’m quite behind on email, I am trying to get to them in order, but it’s a little horrific at the moment.

I’ll be in touch with you as soon as I can.


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