Advanced Search

— Forum Scope —

— Match —

— Forum Options —

Minimum search word length is 3 characters - maximum search word length is 84 characters

Channel unity errors

December 19, 2014 - 6:03 pm
Member Since: December 19, 2014
Forum Posts: 2
sp_UserOfflineSmall Offline

Good day,

I am evaluating Channel Unity with BigCommerce, Magento, Amazon, eBay, and Rakuten. The primary goal is ease of use. Sometimes Channel Unity falls short. For example, we frequently run into delays caused by silent errors in general and intermittent errors with eBay.

I read about other 2nd generation services. Most of them are more expensive and focus on features we don’t need, such as inventory management.

Can anyone recommend an alternative service that is easier to use than Channel Unity, but with a comparable cost?

Thank you,


Richard Meldner
Miami/Ft. Lauderdale Area
December 20, 2014 - 11:37 am
Member Since: May 3, 2014
Forum Posts: 325
sp_UserOfflineSmall Offline

If you are looking at the 2nd Gen vendors, you need to look at Return On Investment (ROI). A good 2nd Gen vendor is going to cost you and there is no real bargain available if you want it to work.

In my opinion, there are only a couple of reasons for anyone to consider a 2nd Gen vendor.

1. You are technically challenged. A bit harsh, but even as simplified as UnderstandingE has made the 3rd Gen, there are some people who barely can turn on their computer. If you fall into that category, 2nd Gen may still be your best bet. At the end of the day, even if you delegate the 3rd Gen setup to an employees or subcontractors (both which are cheaper than the average 2nd Gen setup), you still need to have some descent basic theoretical understanding on how it all works.

2. You are a large corporation and consumer driven ecommerce is a just a side business. As a large non-ecommerce focused corporation with presumably hundreds of employees, a 2nd Gen service provides a safety net. If one employee quits, the 2nd Gen vendor can take the task of training and maintaining the small e-commerce department. Often times in house IT departments are better suited for the daily needs and operations of the company and not building and maintaining an ecommerce operation or even a website.

The 800lbs Gorilla of 2nd Gen is Channel Advisor and many large corporations use them. Unfortunately, they are also the most expensive to start up with and maintain, so you really need to be sure that you can afford them. I see a lot of smaller businesses in my industry use them and drop them, and the only reason I can gather is that those are business owners that don’t understand the concept of proper ROI calculations until they actually loose money. I live by a simple philosophy, if I can’t make it come out right financially on paper, it will never work and I never expect any sales growth beyond 5% to 10%. Often times CA and other 2nd Gen vendors will try to sell you on sales growth well beyond that number and for the average business that is unrealistic.

I know this didn’t answer your question directly, but hopefully gave you some additional food for thought.


You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant:


December 23, 2014 - 3:32 pm
Member Since: December 19, 2014
Forum Posts: 2
sp_UserOfflineSmall Offline

Hi Richard,

Thank you for the helpful response, that is good food for thought. I am arriving at the same conclusion regarding ROI. ChannelUnity appears to be a great value. My question was a sanity check in case a better alternative was sitting right in front of me (greener grass). M2e is not an option for this client because they are using BigCommerce, but I plan to evaluate it for another client who is using Magento.

Best regards,



Why Should You Join UnderstandingE?

  • Access to over 500 step-by-step video tutorials
  • +20 video courses available
  • Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
  • Everything is in 100% Plain English
  • Learn how to build your own multi-channel software for eBay & Amazon
  • Access to the community forums, meet fellow business owners like yourself

Join Now with 2 Clicks


Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.


Forum Timezone: Europe/London

Most Users Ever Online: 1012

Currently Online:
9 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Jim @ Moogento: 688

Steve Froggatt: 514

Badeth - UE: 513

Jimbob: 453

Paul Cartwright: 414

Forum Stats:

Groups: 6

Forums: 37

Topics: 5223

Posts: 27502

Administrators: Matthew Ogborne: 4565, Dave Furness: 4606