Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

mail_open
virus type of listing on ebay.... any advice?
phoebe.yi
Hong Kong

Not so New
March 23, 2015 - 11:26 am
Member Since: November 1, 2014
Forum Posts: 4
sp_UserOfflineSmall Offline

Hi, Guys

We had a nightmare with ebay these days. As soon as we keep listing items, we noticed many many listings which we did not do…. not sure where it comes from. Today, it listed 600 items for us, all repeat current listing.

We called ebay support and all they can do is to delete ALL our listings for us, which deleted our accumulated reviews and sales record. All our effort on ebay was wasted…

Anyone had similar experience or heard of anything like this before? What shall we do?

Thanks for any advice

Phoebe

Avatar
Matthew Ogborne

Founder
March 23, 2015 - 1:08 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Howdy Phoebe,

Ok, those listings must have come from somewhere.

The most obvious question is, where they your products?

If they were not your products

Then contact eBay support immediately as it looks like someone has accessed your account and put those listings up.

If they were your products

Then this would suggest that a listing tool has listed them for you. So if you’re using M2EPro or any other tool, there must be an active rule set for those items to be listed.

If you are using M2EPro then do check for those listings to be in Sell on eBay > Listings

Note: We have seen it in the past where someone has tried another piece of eBay software, left it running and it’s gone on to list automatically.

Hope that helps Phoebe and you key challenge here is to find out where they were listed from and then change the settings so that they are (or are not!) listed to eBay.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

phoebe.yi
Hong Kong

Not so New
March 23, 2015 - 1:55 pm
Member Since: November 1, 2014
Forum Posts: 4
sp_UserOfflineSmall Offline

Thanks, Matt. We did not use M2EPro to push listings to ebay yet. We listed on eBay site directly and some used Inkfrog. We did try to use M2E pro before but no luck. It seems all our items are re-listed by some mysterious hands. All our items. And we can even receive the payment… So no sure why someone do this. Feels like a system issue, but this completely destroyed our ebay history and account.

Any features in M2E Pro could potentially cause this odd-behavior?

Phoebe

Avatar
Matthew Ogborne

Founder
March 24, 2015 - 12:29 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Hi Phoebe,

Yes of course, M2E is designed to help you sell on eBay which includes listing products.

Maybe asking eBay support who or which tool created them would help? Then you’ll know where they were listed from.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

Why Should You Join UnderstandingE?

 
  • Access to over 500 step-by-step video tutorials
  • +20 video courses available
  • Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
  • Everything is in 100% Plain English
  • Learn how to build your own multi-channel software for eBay & Amazon
  • Access to the community forums, meet fellow business owners like yourself

Join Now with 2 Clicks

 

Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.

 

Forum Timezone: Europe/London

Most Users Ever Online: 1012

Currently Online:
26 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Jim @ Moogento: 688

Steve Froggatt: 514

Badeth - UE: 513

Jimbob: 453

Paul Cartwright: 414

Forum Stats:

Groups: 6

Forums: 37

Topics: 5221

Posts: 27486

Administrators: Matthew Ogborne: 4565, Dave Furness: 4606