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New Product Identifiers Requirements
andre jarema

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May 21, 2015 - 12:29 pm
Member Since: October 23, 2013
Forum Posts: 64
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eBay are now asking a product identifier for a lot of categories

http://sellercentre.ebay.co.uk…..dentifiers

What consequences does this new policy have for listing with M2Epro?

Does anyone know if the item specific EAN is enough or should we create a new attribute/item specific called Global Trade Item Number (GTIN)* as mentioned on the link above?

thanks

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Dave Furness

Founder
May 28, 2015 - 10:38 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Andre,

Any unique identifier or ‘barcode’ should be adequate as these are all unique to the product. So if all your products use EAN’s then these will be fine :)

Dave

Every expert was once a beginner

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Angel Martin

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June 15, 2015 - 2:02 pm
Member Since: October 1, 2014
Forum Posts: 31
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Dave,

I received today the first warning on our listings related to this issue. M2E Pro says that no UPC/EAN/GTIN was found so info was not sent, however, we have included this data in all the products of the category listed. The problem I see is that the identifiers are detailed in the simple products and the product in the M2E Pro listing is the configurable one. Could be this the reason? If so, do we need to add a virtual EAN number to configurables? Maybe we are missing something… We created the attributes, filled the data and assigned the fields in the Description policy.

Thanks,
Regards,
Angel

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Dave Furness

Founder
June 15, 2015 - 10:45 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Angel,

Hmmmm this is an interesting one, let me ask Matt and see if he knows how to get round this.

Dave

Every expert was once a beginner

Rick McInnes

Not so New
June 29, 2015 - 9:29 pm
Member Since: June 29, 2015
Forum Posts: 4
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I have simple products and an attribute for UPC in magento. I cannot get anything to work as I am getting this error: “Required field, UPC, is missing. Please add UPC to the listing and retry the operation.”

andre jarema

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June 29, 2015 - 9:42 pm
Member Since: October 23, 2013
Forum Posts: 64
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I’ve had the exact same problem while trying to revise items already listed on eBay which all have EANs on magento.

I get the following error message and the items won’t revise

“Required field, EAN, is missing. Please add EAN to the listing and retry.”

I emailed M2Epro earlier today and I am waiting for their reply

graeme

New
June 30, 2015 - 8:17 am
Member Since: January 22, 2015
Forum Posts: 1
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Hi
I’m struggling with this problem as well. However, first thing I should say is I’m using version 6.2.1 of M2E. Don’t know if this makes any difference or not.

I’ve managed to pass some of my EAN/UPC/GTIN numbers to ebay by modifying my description policy (see attached screenshot). I have an attribute in Magento called “UPC / EAN”. However, to me they are just barcode numbers. I don’t know if my suppliers have provided me with UPC, EAN, GTIN numbers, or whatever. Hence why I have set my attribute next to the separate fields for EAN, UPC and GTIN in the ebay Catalog Identifier section.

This has worked for about 75% of my products. However, I’m still getting warnings in ebay about missing product identifiers even though they are present in my system. Maybe ebay is performing some kind of checksum and rejecting invalid numbers? It’s not telling me why though.

Another thing, although ebay is telling me some product identifiers are missing, they are still appearing in their respective listing. For example, ebay has flagged the following product but as you can see the UPC number appears in the listing:
http://www.ebay.co.uk/itm/Agui…..1664725907

Bizarre. Noticed also today that ebay are only flagging missing identifiers as orange. Yesterday they were red. Maybe they’ve realised themselves that the thing is a bit of a mess.

Rick McInnes

Not so New
June 30, 2015 - 2:20 pm
Member Since: June 29, 2015
Forum Posts: 4
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they seem to have changed it – now its jsut giving me a warning instead of blocking them “Required field, UPC, is missing. Please add UPC to the listing and retry the operation. ” but its listing now.

whats weird is if i go to the listing on ebay, the UPC and EAN and MPN are all filling in correctly. so it seems its not so much a m2e problem but its an ebay problem

andre jarema

Excellent
June 30, 2015 - 2:56 pm
Member Since: October 23, 2013
Forum Posts: 64
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just got a reply from M2Epro

Hello Andre,

EAN has to be specified in eBay catalog identifier:

http://www.awesomescreenshot.c…..6ca33426fe

For more information please refer to the article below:

http://support.m2epro.com/know…..dentifiers

Best Regards,
M2E Pro Support Team.

Alison Ebsworth
Member
July 16, 2015 - 2:46 pm
Member Since: July 20, 2014
Forum Posts: 316
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I am getting this problem too. Did anyone solve it?
Yesterday it said that it did not find the EAN but still listed the item, today when I tried to list something I get Required field, EAN, is missing. Please add EAN to the listing and retry.
Alison

Maria
Warwickshire
Member
July 16, 2015 - 4:12 pm
Member Since: January 31, 2014
Forum Posts: 102
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Hello

I’m having similar issues where I have a a number of listing errors in m2epro such as EAN field is missing.
However when I check the product, EAN has been entered in Magento and it also appears on the listing in Ebay??
For now I have left it alone as the products are still listing but it would be good for M2Epro/Ebay to sort themselves out so I didn’t have to keep looking at error messages.

Maria

I learn something new every day

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Dave Furness

Founder
July 28, 2015 - 7:18 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Alison and Maria,

This does seem to be a common problem at the minute not just with M2E but with everyone using software to list to eBay. Have you had any responses from M2E Pro on this?

Dave

Every expert was once a beginner

Alison Ebsworth
Member
July 28, 2015 - 9:13 pm
Member Since: July 20, 2014
Forum Posts: 316
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Dave
I was told to update to the latest version which in turn led to loads of synchronisation problems, etc which Chris the Web guy assisted with and I am still getting the error message ‘EAN, is missing. Please add EAN to the listing and retry’ so not really any further forward just £60 lighter, lol!
I am not sure really how exactly M2e pro has to be set up correctly to ensure the listings list. I have attached a couple of screenshots, the first shows that I have an EAN in place and the second my description policy settings. Not sure if maybe we have to create a new policy especially for this or something. If anyone has the answer I and I am sure many others would be truly grateful.
Alisonscreenshot-1.pngImage Enlarger

screenshot-2.pngImage Enlarger

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Alison Ebsworth
Member
July 28, 2015 - 10:09 pm
Member Since: July 20, 2014
Forum Posts: 316
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And now the same item I have been trying to list for two days suddenly lets me list it!!
Strange!

Maria
Warwickshire
Member
July 29, 2015 - 10:17 am
Member Since: January 31, 2014
Forum Posts: 102
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Hello Alison

I understand your pain. The items I tried to list yesterday with no success have listed today with no errors. I didn’t make any changes to the listings so I can only assume Ebay/m2epro have sorted out the bugs!

Lets hope today is a little more productive.

Maria

I learn something new every day

Alison Ebsworth
Member
July 29, 2015 - 11:09 am
Member Since: July 20, 2014
Forum Posts: 316
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Maria
Fingers and toes crossed. I have found that the EAN numbers seem to have to have 13 digits. One of the products I was trying to list that wouldn’t had 12 digits. I added a 0 to the beginning of the number and it went through.
I would just like a day or two without technical problems getting in the way of trying to earn a living.
Alison

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Dave Furness

Founder
July 29, 2015 - 12:11 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hmmm I wonder if M2E have been working behind the scenes on this, for it to all of a sudden start working.

Dave

Every expert was once a beginner

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Angel Martin

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August 5, 2015 - 11:32 am
Member Since: October 1, 2014
Forum Posts: 31
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Listing on headphones and half of the items have UPC and the other half owns EAN due to the manufacturer country. Now with M2ePro I can list the products with EAN but it does not let me list the items with UPC as it requires EAN as mandatory. Weird because there are many manufacturers with UPC codes. As far as I know, eBay requires GTIN which includes all types of EAN and UPC, but M2ePro does not allow GTIN but EAN or UPC and then limits the listing to either one depending on the category…

Has anybody sorted all the problems with this? Thanks, regards,

Angel

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Angel Martin

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August 6, 2015 - 9:52 am
Member Since: October 1, 2014
Forum Posts: 31
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Alright, sorted. For both EAN and UPC fields in our Magento, we need to MANDATORY fill all empty fields with “Does not apply” as described in the link above from andre1 (thanks andre1). This way, eBay will skip the check and will let you publish.

I.e.: if a product has UPC as barcode, then EAN field will be “Does not apply” and UPC field will populate the right UPC number. Same applies to MPN and Brand, although for brand, it needs to populate “Unbranded” instead.

Angel

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Dave Furness

Founder
August 6, 2015 - 2:39 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Angel,

Thanks for sharing and glad you got it sorted.

Dave

Every expert was once a beginner

 

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