Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

mail_open
Widget Chimp Related Products
Lee Morgan

Not so New
October 17, 2014 - 3:50 pm
Member Since: December 19, 2013
Forum Posts: 4
sp_UserOfflineSmall Offline

Hi Matt,

We have just signed up for WC and have set up our first test listing. We have a few issues relating to its responsiveness across desktop to mobile. First issue is the related products. It is only displaying 4 and we’ve asked it to do 8 and to scroll. We have 4 on the desktop and 2 on mobile and no scrolling….any ideas?

Lee

Avatar
Matthew Ogborne

Founder
October 17, 2014 - 6:44 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Howdy Lee,

The amount of items shown depends on the screen size, so on a mobile 2 are shown (one above the other), in a medium & large sized window a row of 4. They don’t scroll by themselves, however should scroll if you use either of the arrows on either side and the other 4 (if available) will appear.

Does that make sense?

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Lee Morgan

Not so New
October 20, 2014 - 3:08 pm
Member Since: December 19, 2013
Forum Posts: 4
sp_UserOfflineSmall Offline

Hi Matt,

Thanks for that. The widget seems to work when I tell it to find only one search term eg. grey, but if I tell it to search more eg. grey floral entered as (“grey,floral”) it doesn’t work. It just stays on 4, or 2 if its on a mobile.

Also, when it does work; set to slide, 8, and (“grey”) it seems to repeat some item listings. I tried setting it to 12 but this just leaves it stuck on 4 again, including duplicate listings.

Thanks for your help, really appreciate it!

Avatar
Matthew Ogborne

Founder
October 20, 2014 - 5:57 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Hi Lee,

Instead of (“grey,floral”) try (grey,floral) without the quotes, also I’m not sure which version you’re using as there is slight differences between the standalone version and the version included in the responsive template builder.

In both cases, if quantity changes are made the caches will need to be cleared. The responsive template version doesn’t have that yet, but will do in the next few days (I’ve completely reworked the admin and need to get those changes out first).

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Lee Morgan

Not so New
October 22, 2014 - 3:34 pm
Member Since: December 19, 2013
Forum Posts: 4
sp_UserOfflineSmall Offline

Hi Matt,

Thanks, we managed to get the listing working, but others persist with similar issues.

The categories widget still has categories we have deleted over 48 hours ago, and not added new categories.

Also, related products has only 4 rather than cycling through 8. It is set to search “(christmas)” and we have more than 10 listings available to the widget to choose from. This wasn’t an issue for the other listing when only sourcing from one search term, not sure why this one has difficulty.

We are using the responsive template version, and have tried clearing the cache since your last response.

Thanks again!

Lee Morgan

Not so New
October 23, 2014 - 11:33 am
Member Since: December 19, 2013
Forum Posts: 4
sp_UserOfflineSmall Offline

Hi Matt,

Another few questions N.B. we like WC and we will probably commit longer term to it but we need to get through these glitches before we are happy to continue. Aside from the issues in our previous post we now have the following issues in mobile.

On the ebay mobile site it has not reverted to a mobile setting and this means that parts of the description have gone off the page and it looks a bit of a pigs ear. On the eBay app it has reverted to a mobile view however is there a way of moving the parts around specific to mobile? By this I mean, if you click the item description for the listing the full screen of my iphone 5 is the logo, search bar and some text. You cannot see the image and given peoples propensity not to scroll I wanted the image and description to be right there.

if it helps the listing ID is 281441475719

Any advice is most welcome.

Cheers

Lee

Avatar
Matthew Ogborne

Founder
October 26, 2014 - 9:55 am
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Hi Lee,

Can you use the Help tab in WidgetChimp for support regarding WidgetChimp as I get notified of such requests almost immediately, where as via the forums, Dave picks them up and passes them over, which can and does mean days for a reply.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Avatar
Matthew Ogborne

Founder
October 27, 2014 - 7:45 pm
Member Since: July 18, 2013
Forum Posts: 4565
sp_UserOfflineSmall Offline

Howdy Lee,

For the product level caches, over the weekend I completed a special tool for these (categories, related items, reviews widgets and so on…), you can find this from the top menu under the responsive template builder.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

Why Should You Join UnderstandingE?

 
  • Access to over 500 step-by-step video tutorials
  • +20 video courses available
  • Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
  • Everything is in 100% Plain English
  • Learn how to build your own multi-channel software for eBay & Amazon
  • Access to the community forums, meet fellow business owners like yourself

Join Now with 2 Clicks

 

Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.

 

Forum Timezone: Europe/London

Most Users Ever Online: 1012

Currently Online:
34 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Jim @ Moogento: 688

Steve Froggatt: 514

Badeth - UE: 513

Jimbob: 453

Paul Cartwright: 414

Forum Stats:

Groups: 6

Forums: 37

Topics: 5221

Posts: 27485

Administrators: Matthew Ogborne: 4565, Dave Furness: 4606