Not so New
We have just signed up for WC and have set up our first test listing. We have a few issues relating to its responsiveness across desktop to mobile. First issue is the related products. It is only displaying 4 and we’ve asked it to do 8 and to scroll. We have 4 on the desktop and 2 on mobile and no scrolling….any ideas?
The amount of items shown depends on the screen size, so on a mobile 2 are shown (one above the other), in a medium & large sized window a row of 4. They don’t scroll by themselves, however should scroll if you use either of the arrows on either side and the other 4 (if available) will appear.
Does that make sense?
Not so New
Thanks for that. The widget seems to work when I tell it to find only one search term eg. grey, but if I tell it to search more eg. grey floral entered as (“grey,floral”) it doesn’t work. It just stays on 4, or 2 if its on a mobile.
Also, when it does work; set to slide, 8, and (“grey”) it seems to repeat some item listings. I tried setting it to 12 but this just leaves it stuck on 4 again, including duplicate listings.
Thanks for your help, really appreciate it!
Instead of (“grey,floral”) try (grey,floral) without the quotes, also I’m not sure which version you’re using as there is slight differences between the standalone version and the version included in the responsive template builder.
In both cases, if quantity changes are made the caches will need to be cleared. The responsive template version doesn’t have that yet, but will do in the next few days (I’ve completely reworked the admin and need to get those changes out first).
Not so New
Thanks, we managed to get the listing working, but others persist with similar issues.
The categories widget still has categories we have deleted over 48 hours ago, and not added new categories.
Also, related products has only 4 rather than cycling through 8. It is set to search “(christmas)” and we have more than 10 listings available to the widget to choose from. This wasn’t an issue for the other listing when only sourcing from one search term, not sure why this one has difficulty.
We are using the responsive template version, and have tried clearing the cache since your last response.
Not so New
Another few questions N.B. we like WC and we will probably commit longer term to it but we need to get through these glitches before we are happy to continue. Aside from the issues in our previous post we now have the following issues in mobile.
On the ebay mobile site it has not reverted to a mobile setting and this means that parts of the description have gone off the page and it looks a bit of a pigs ear. On the eBay app it has reverted to a mobile view however is there a way of moving the parts around specific to mobile? By this I mean, if you click the item description for the listing the full screen of my iphone 5 is the logo, search bar and some text. You cannot see the image and given peoples propensity not to scroll I wanted the image and description to be right there.
if it helps the listing ID is 281441475719
Any advice is most welcome.
For the product level caches, over the weekend I completed a special tool for these (categories, related items, reviews widgets and so on…), you can find this from the top menu under the responsive template builder.
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