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Links for Contact Us on templates designed using the eBay Templates Designer are not working correctly
Shragi Leitner

Not so New
November 3, 2014 - 1:51 pm
Member Since: December 3, 2013
Forum Posts: 10
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I’m using a template designed using the understaningE eBay template designer (Version 5, Layout 2), however some of the Helpful/ Extra Links are not working correctly.

The following are the problematic links:

  • Ask Seller a question
  • Contact Us

When a user clicks on either of them they get directed to ask themselves a question rather than the seller and the way to test is by logging on to eBay with a different account and see it/ test the way the end user would.

While I’m at it, is there a way to add a link in the description for the following 2 options?

  • Add to watch list
  • Add to collection

Thanks in advance.


Tip: Viewing your listings from another eBay account so you can see what the buyer sees is always useful.

Dave Furness

November 3, 2014 - 6:25 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Shragi,

Hmmm a curious one, I will ask Matt about this as he built the template builder he will have a better idea about whats going on here.


Every expert was once a beginner

Matthew Ogborne

November 3, 2014 - 8:09 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Shragi,

Do you have a link to an item I can check for you?


"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Shragi Leitner

Not so New
November 3, 2014 - 8:31 pm
Member Since: December 3, 2013
Forum Posts: 10
sp_UserOfflineSmall Offline


Thanks for this.

Here is a link to one of my products

I just changed the template yesterday so would appreciate any comments you may have.



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