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Shipping costs and service drop down disappeared from listing groups

October 29, 2015 - 1:23 pm
Member Since: June 11, 2015
Forum Posts: 35
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Hi i guess we are all running into some sort of problems since the update, i resolve one then there`s another ha.

I have lost all my shipping rates from my listing groups. This wouldnt be a massive problem as i can put the values back in BUT the service drop down is not working at all so i cannot select a shipping method therefore any listings i upload will fail with errors. I have a load of items to list in the uk and cross border so now is not a good time for this to happen.

I have added an attachment to show where the problem is. This is the same for any listing group i have in any country, everything has simply gone.

I have been waiting all day for a response off M2E pro

Anybody else experiencing the same problems?

CarlShipping-error-2.pngImage Enlarger

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Badeth - UE
January 22, 2016 - 5:25 pm
Member Since: October 23, 2015
Forum Posts: 513
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Hi Carl,

Were you able to get this sorted?
Hope you got a response from M2E Pro.


John Marretta
United States

Not so New
March 19, 2016 - 1:56 pm
Member Since: February 7, 2016
Forum Posts: 8
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Hi Guys,

I thought I would answer a solution I just found to this problem.

After doing some digging and finding some other similar issues on other threads and after reaching out M2E support with no reply, yet. I tried the fix M2E support gave for other similar problems.

Turn off the understandingE theme. Once I did this it all worked again.

I hope Matt can fix this bug because Im new to Magento and do enjoy the theme.

Dave Furness

March 23, 2016 - 7:17 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi John,

We also found a solution which seemed to work for a lot of people. If you re-sync M2E Pro with eBay in your Magento system then this too will mean the drop downs show again and the UE theme works after doing this too.


Every expert was once a beginner

John Marretta
United States

Not so New
March 26, 2016 - 6:51 pm
Member Since: February 7, 2016
Forum Posts: 8
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Hi Dave and Thanks for the reply,

I will keep that in mind for next time to try but for now Im still new, things are working smoothly and in the process of loading about 800 items. So I dont want to rock my apple cart for now.


Dave Furness

April 5, 2016 - 12:47 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey John,

Totally understand I would do the same, if it isn’t broke don’t fix it as the saying goes. Glad things are running smoothly.


Every expert was once a beginner


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