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Repeating "Change of Product QTY"
TradingPlotter

Excellent
April 20, 2016 - 5:25 pm
Member Since: November 23, 2015
Forum Posts: 14
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I am having a serious problem where the quantity of an item sold on ebay is being changed back to 1 after it sells. It does not happen on every item and it manifests itself differently sometimes. Sometimes the item sets itself from quantity 0 to 1 and stops there. Sometimes it changes 0 to 1, then 1 to 0, sometimes it does this several times over a couple of days. Sometimes it sets to 0 then sticks.

I had to turn off automatic relisting because sometimes it sets stock back to 1 before it manages to become out of stock and then the item is relisted on ebay.

This is a big problem and now my inventory levels in Magento are unreliable.

The m2e ebay log shows entries like “Change of Product QTY in Magento Store, From [0] to [1].” and “Change of Product QTY in Magento Store, From [1] to [0].” and states these actions were “automatic”. Unfortunately these log entries are not very helpful in tracing the issue. Is it possible to find out just what part of the system is changing the stock quantities so I can troubleshoot it?

update: It appear that when “Change Product QTY in Magento Store” is set to “From [1] to []” the sale is correctly recorded and the item removed from inventory properly. Unfortunately it is often set to “From [1] to [0]” and then it starts changing back and forth, “From [1] to [0]”, “From [0] to [1]”. This morning I had a sale change back and forth 4 times, a total of 8 transactions, and my guess is it will do it again within the next day or so as other item have done. It currently sits Out of Stock Qty 1 which is incorrect as it has sold and been shipped.

Rob Hemsley

Excellent
April 21, 2016 - 11:04 am
Member Since: October 7, 2014
Forum Posts: 44
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Hi. Just a quick observation, I’ve noticed that M2e logs report [1] to [0] back to front, when something goes out of stock for us it’s shown as being changed from [0] to [1]. If you check the actual listings you may find that they are correct.

The M2e documentation on synchronisation is not awfully helpful and the options don’t do precisely what you’d expect. I have to admit I had quite a lot of support (when it was free!) last year in getting synchronisation and revise rules to work as I wanted them to. Try setting up a test listing and a test synchronisation policy, adjust the settings until you get it to do what you want and behave as you’d expect. You can get a test account from M2e and a dev account from ebay if you don’t want to risk messing up your existing listings or make any real test purchases.

Also check the settings for reserving quantities in baskets – can’t remember where this is though, quantity may be changing due to items in baskets but not checked out or paid for…
Cheers
H

TradingPlotter

Excellent
April 21, 2016 - 5:18 pm
Member Since: November 23, 2015
Forum Posts: 14
sp_UserOfflineSmall Offline

Thanks for the response. This problem I am having does not even happen consistently. Two items in the same listing that were listed and sold within the same hour while I was sleeping behaved differently. One was properly changed to qty 0, the other started the QTY dance and eventually had to have the QTY changed manually. I would really like to find out just what component is adding stock to my magento catalog repeatedly. There should not be too many mechanisms that would change stock from 0 to 1 automatically. Seems like this shouldn’t ever occur to me. Any ideas what component or setting can even accomplish this, especially one that might not do it every time?

TradingPlotter

Excellent
April 22, 2016 - 8:07 pm
Member Since: November 23, 2015
Forum Posts: 14
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I think I found the problem. By comparing the timesamps in the apache error_log with the errors in the m2e logs I was able to determine it is a php out of memory error causing the issues. Memory requested sometimes exceeded the available memory. Not sure which process is repeating yet but hopefully raising the memory_limit in php.ini will resolve this, I will know after a few sales occur.

TradingPlotter

Excellent
August 7, 2016 - 5:39 pm
Member Since: November 23, 2015
Forum Posts: 14
sp_UserOfflineSmall Offline

Still having this problem. Product QTY is changed back to 1 after the sale is completed. Only the Out of Stock option keeps the items from being relisted on eBay. My inventory is a hot mess because of it. m2e support told me they couldn’t see any problem, LOL. The problem is reproducible quite reliably when I use eBay’s Send an Offer option through the messaging interface. Every item purchased from me using this option has the QTY changed back to 1 after the sale is complete.

Rodney - UE
Guest
August 10, 2016 - 2:02 am

I think at this point it would be good to try and ask M2E Pro again to solve the issue. Give them as much details as possible so that they could get to the problem. Hope things will work out soon.

Rodney

TradingPlotter

Excellent
August 10, 2016 - 2:16 am
Member Since: November 23, 2015
Forum Posts: 14
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I am trying to try again, however their support is pretty awful. Not sure if you have used it. Even if they fix it they may not tell me how. They do not like to admit the plugin has issues. They are entirely unable to help me fix problems, regardless of my 30+ years of experience, they won’t even try. They can only fix them themselves by logging to my server. Regardless of that I sent an email describing the issues and I haven’t heard back for 2 days. IMO they don’t care if I am in business and need a reliable platform, they only care that people pay them for new installations, thus the obfuscation of issues. It has been like this since the first time I tried to get help and I doubt it will change anytime soon, so I feel I have little hope of getting this resolved anytime soon. If anyone knows of another option for listing magento products on ebay I would be interested in checking it out. Right now I am looking at Odoo, maybe I will put items into magento from there instead, but then I can’t use magmi.

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Codisto
Sydney, Australia

Excellent
August 10, 2016 - 2:39 am
Member Since: November 9, 2015
Forum Posts: 20
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There are only two Magento native solutions that we are aware of. M2Epro and Codisto MarketPlace Connect.

Happy to field any questions.

Codisto

TradingPlotter

Excellent
August 10, 2016 - 3:20 am
Member Since: November 23, 2015
Forum Posts: 14
sp_UserOfflineSmall Offline

Thank you for the offer, but Codisto Connect is significantly more expensive for the business model I am operating under. I would be going from no monthly cost to $799/mo at this point for no additional benefit I can find. Maybe at some point in the future.

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Codisto
Sydney, Australia

Excellent
August 10, 2016 - 3:49 am
Member Since: November 9, 2015
Forum Posts: 20
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Understood but I thought it worth making you aware that an alternative exists. Both solutions have different pricing models so that needs consideration as you point out. The major additional benefit I propose would be a chance to sort your inventory problem out but I’ll leave it with you.

Rodney - UE
Guest
August 17, 2016 - 9:37 am

I would say that to be patient when it comes to support; sometimes it takes a few tries before things work out. Different customer support agents have different ways of solving the same issue, and hopefully you would be able to get the right support agent from M2E Pro to help out on your issue.

Rodney

TradingPlotter

Excellent
August 19, 2016 - 3:52 pm
Member Since: November 23, 2015
Forum Posts: 14
sp_UserOfflineSmall Offline

Yes, patience is required. I have been attempting to get this problem resolved since Oct 2015. There have been over 40 emails exchanged. Not one single time did they ask me for any information other than login credentials to my system. I finally got lucky and sent them a log entry that they responded to with an answer to other that “it must be your settings”. This reply seems to have led me to a setting change that has resolved it. I’ll see in a couple days and post it here it it has. It is super simple. Regardless, there is no excuse IMO for their coy attitude and for them to be so lazy that they cannot even ask what a log says or tell me where to look for clues to find an answer to my problem. When I provided a login they promised not to make changes yet they did anyway, and still the problem remained. This is a problem with M2E support in general. As a support veteran of 35 years I am appalled at how these techs operate. It seems they blame the customer’s “settings”, in general, while providing no guidance, just to get the case closed so they can get credit for resolving a ticket. We learned that was poor practice back in 1988 when we setup out first support ticketing system and changed the metrics so that a tech couldn’t get away with being unhelpful and lazy and still get credit. They should do the same.

Rodney - UE
Guest
August 22, 2016 - 7:23 am

Let us see then if things work out, and do post here what has been done to make it work out so that it could be used as a guide for others who might experience it.

Rodney

Rob Hemsley

Excellent
August 22, 2016 - 11:26 am
Member Since: October 7, 2014
Forum Posts: 44
sp_UserOfflineSmall Offline

Hi guys, just to add my 2p’s worth. I was pretty shocked to find that M2e no longer provided any ticket support to ‘free’ users a few months ago, as I pointed out to them, there was no way we were ever going to become a paying customer if they couldn’t help us resolve some major issues we were having. We were borderline at the time and are now well beyond free usage – but only because they conceded and provided some support…

Usually when we need support it turns out to be an ‘incorrect setting’ (I’m not suggesting this applies in this case), but Magento is a big beast, one config change may affect many others settings. My current biggest gripe is that the documentation for M2e is weak and the settings are more complex than they first appear.

Unfortunately it’s a sad fact that we’re all so reliant on ebay to stay in business, and therefore also reliant on the likes of M2e to make the horrors of ebay more manageable. ebay is the worst example of a company irresponsibly extracting as much money as possible from it’s customers (us) and playing them off against each other until all but the biggest, with the most buying power, price themselves out of business. Apparently ebay weren’t making enough from the sales generated through M2e to continue providing it for free, so now we have to pay through the nose for that as well. ebay also ‘own’ Magento CE – when will that become ‘pay to use’?? How did this happen?? By definition Magento is a community project – how can ebay own the work provided by the community??
Rant over (for now)

 

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