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Refund in Paypal not feeding back to orders
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Dale Holden
Member
December 24, 2013 - 10:03 am
Member Since: October 24, 2013
Forum Posts: 290
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Hi Guys

Not sure if i am missing a setting but i have my some orders coming back (1 weeks worth not 2 years as claimed). They sync fine accept when i issue a refund in Paypal. The order stops as in progress and never changes. I have looked for settings and read some user guides but the only thing i can find is about cancelling an order and creating a new cancelled order seems more work than it should be.
I am sure on a sync M2Epro should be able to bring back the info from Ebay / Paypal and update the order as cancelled on cash refunded!!!!
I know Turbo Lister does so what am i missing?

Never become Co-Pilot of your own life!

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Matthew Ogborne

Founder
December 24, 2013 - 11:33 am
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Dale,

This is common for all 2nd generation software and M2E Pro won’t know about the cancellation unless you process the refund through Magento.

Does that make sense?

Matt

PS. Turbo Lister is for listing only, that won’t pick up anything order related.

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

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Dale Holden
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December 24, 2013 - 11:44 am
Member Since: October 24, 2013
Forum Posts: 290
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HI Matt

Are you saying if i want to refund an order i do it through Magento orders and not direct in Paypal?.

If i do it in Magento orders it will be sent through to Paypal and then picked up in M2Epro ???

Do you use the credit Memo facility in the Magento Orders screen?

Never become Co-Pilot of your own life!

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Matthew Ogborne

Founder
January 2, 2014 - 9:50 am
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Dale,

As we found out on Skype yesterday or the day before, this isn’t in M2E Pro yet.

I’m just emailing the chaps over at M2E so that we can get an idea on when we might see this.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

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