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Orders not showing in Magento
Greg
Member
January 16, 2014 - 8:10 pm
Member Since: October 31, 2013
Forum Posts: 132
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I’ve had the first few sales on items created and sent to eBay from Magento but the sales are not showing in M2E or Magento. There is nothing in the logs for “orders”. “Orders Synchronization” is “Enabled”. Cron job is running fine. Any ideas?

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Matthew Ogborne

Founder
January 17, 2014 - 4:19 am
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Greg,

Yes a couple of places to check in M2E Pro:

  • Go to Sell on eBay > Configuration > General Tab > For notifications make sure Cron is set to Yes (gives you a note at the top)
  • Sell on eBay > Configuration > Syncronszation Tab > Orders Synchronization = Yes
  • Sell on eBay > Configuration > Account Settings > Click on your eBay account > Orders tab on the left > Import eBay Orders: = Yes
  • Same section “Create Order in Magento” = Yes
  • Same section “Product Is Listed By Any Other Software” = As desired for you

Then leave it a while and keep an eye on Sell on eBay > Logs > Orders Tab n M2E Pro and see what she does.

If you’ve done that and waited say 30 mins, thats then defo a ticket for M2E, but you can say I just did that, that and that :)

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

Greg
Member
January 17, 2014 - 7:42 am
Member Since: October 31, 2013
Forum Posts: 132
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Looks like it is this:

Sell on eBay > Configuration > Account Settings > Click on your eBay account > Orders tab on the left > Import eBay Orders: = Yes

I think I might leave it for the moment until some more guides come through, ss I’m not sure what the best “Customer Settings” would be. I imagine I should create a predefined customer for eBay and have all eBay sales synch to the one customer account.

Thanks for the help. Matt you do sleep don’t you?

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Matthew Ogborne

Founder
January 17, 2014 - 9:18 am
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Greg,

Yep that would be the setting.

Yea it can be pretty manic here, trying to get as much stuff done in the shortest amount of time possible with zero budget. Was an early night last night (9pm), but up at 4ish this morning and wired :)

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

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