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M2Epro weight attribute not recognised by eBay for weight based shipping rates
Rich M

Excellent
November 2, 2016 - 3:13 pm
Member Since: July 19, 2016
Forum Posts: 19
sp_UserOfflineSmall Offline

Hi guys,
Just getting started with our Magento site and M2Epro. We currently list directly to eBay specifying the weight of the product, this in turn uses the shipping rate table in eBay that we have already populated, with additional charges dependent on buyer country, set using £/Kg.
So our shipping settings currently are
International Shipping:
Flat: same cost to all buyers
Use my rate tables

This works fine for us on eBay, however when we setup M2Epro in the same way, the weight of the item from Magento doesn’t pull through and populate this ‘Custom Weight’ field in eBay, so all of the shipping rate table functionality is lost.
Has anyone experienced this or had any luck getting the Magento product weight attribute to pull through and populate the eBay weight field?

Regards
Rich M

Rodney - UE
Guest
November 4, 2016 - 11:16 am

Hello there Rich. Here are some links that hopefully might be able to help you with your issue: https://support.m2epro.com/knowledgebase/148105–ebay-product-attribute-is-not-available-for-sele/ This one might be more helpful also: https://support.m2epro.com/knowledgebase/358933-change-ebay-items-specifics/

Rodney

Rich M

Excellent
November 6, 2016 - 7:18 am
Member Since: July 19, 2016
Forum Posts: 19
sp_UserOfflineSmall Offline

Hi Rodney,
Thanks for the suggestions. Still no joy though I’m afraid. I think the issue is that the eBay Custom Weight field, which is used to apply shipping rate values, when set by £/Kg, is two text field boxes. So there is a kg box and a grams box. Obviously Magento product weight field is not set in this way, and M2Epro only allows you to choose one attribute for weight when setting the policies. So there isn’t a workaround to create two custom attributes, solely for populating the eBay custom weight field i.e one for kgs and one for grams. I would be happy if it just pulled through the kgs, so at least I could get close (within 1kg costs) to what the additional shipping costs would be to overseas countries on eBay.

Looking at how file exchange works, it requires the following:
“If you are applying a shipping rate table that specifies a surcharge by weight, you must specify the item weight in the WeightMajor and WeightMinor fields, even though this is a flat rate listing.”
WeightMajor being the kgs or lbs for US and WeightMinor being the grams or oz.

Ok now I’m 50% of the ‘weigh’ there.
Using file exchange I can revise the listing to accept the eBay format weight from the spreadsheet.
So in the example the product weight will now change to 1.9kg

Action ItemID intlRateTable intlShippingType WeightMajor WeightMinor WeightUnit
Revise 1xxxxxxxxxxx Default Flat 1 9 kg

The problem now is that even though the weight is populated and the other shipping settings are set correctly, i.e
International Postage = Flat: same cost to all buyers
Post To: Worldwide Services: Economy Int’l Postage Cost £0.00

Apply international postage rate table = checked

When choosing another country and checking the postage rate i.e Select country ‘Get Rates’ , eBay throws back the message
“This item will post to country-x , but the seller hasn’t specified postage options. Contact the seller- opens in a new window or tab and request a postage method to your location.”

Our rates tables are all populated, any ideas what is missing? Ultimately we don’t want to have to revise all our items like this, as M2Epro should have this functionality built in and the weight field pull through into eBay.
Any advice appreciated.

Regards

Rodney - UE
Guest
November 8, 2016 - 6:06 am

Hello there Rich. Can you provide a screenshot of what is happening so that we have a better idea about it? Thanks.

Rodney

Rich M

Excellent
November 8, 2016 - 6:19 am
Member Since: July 19, 2016
Forum Posts: 19
sp_UserOfflineSmall Offline

Hi Rodney,
It seems to be working now, I think the error may have been that the international shipping method was set to free + use rates tables, instead of custom value £0.00 +use rates tables.
Think I remember having this problem a while back on eBay, before using the rates tables, when some overseas customers were unable to checkout despite there being free shipping offered to their country.
An excellent eBay tech support rep said that instead of using the free option, we would need to go into each country in the rates table that we wanted to ship to and specify a value of 0.00
Hope this helps anyone else stuck with the same problem.

Cheers

Rodney - UE
Guest
November 8, 2016 - 8:32 am

Nice to see that everything worked out well, Rich.

Rodney

 

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