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Feedback Sync ON but not working
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Dale Holden
Member
January 5, 2014 - 12:36 pm
Member Since: October 24, 2013
Forum Posts: 290
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Hello Guys

I have had Feedback Sync switch on with 5 reply templates setup but even after several sales m2Epro is not sending the feedback through to eBay. Anybody got theirs working correctly ?

Never become Co-Pilot of your own life!

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Matthew Ogborne

Founder
January 5, 2014 - 1:09 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Dale,

A couple of daft places to check in your account :)

Sell on eBay > Configuration > Synchronization Tab
Is it set to yes for feedback synchronization?
If you hit “View Log”, are there any errors?

Sell on eBay > Configuration > Account Settings Tab > Click on your eBay account
On the bottom tab called “Feedback” this set to Yes?
For the Auto Response is this set to cycle or random modes?
Do you have one or more response templates created?

If you’ve answered yes to all of those, I’m not sure.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Dale Holden
Member
January 5, 2014 - 1:15 pm
Member Since: October 24, 2013
Forum Posts: 290
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Yes Matt

All my settings are correct but i am seeing some errors in the logs

See here for Settings & Errors

Never become Co-Pilot of your own life!

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Matthew Ogborne

Founder
January 5, 2014 - 1:56 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Hi Dale,

Those screenshots were well handy :) That’s the answer with the errors that are logged.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

 

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