Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

mail_open
Ebay Quantity vs Magento Quantity
Avatar
Kevin Rogers

Not so New
March 19, 2016 - 12:15 pm
Member Since: March 19, 2016
Forum Posts: 6
sp_UserOfflineSmall Offline

Hi!

I’m using M2E Pro to send my Magento items into the Ebay channel. Have an item which just sold on Ebay. This is unfortunate because we don’t have the item in stock!

Ebay listing quantity showed 7 while my Magento inventory shows 0. I’ve double checked all my List, Revise, Relist settings and for anything with Magento inventory < 1, the listing should automatically be hidden or not list at all. I further tested this by changing the inventory on an active listing through Magento. Within a few minutes, M2E showed the listing as "Listed (hidden)" and Ebay showed the item as "Out of Stock". So I believe my M2E settings are good.

We do some changes via .csv Import. My guess is M2E is not seeing this. Also, are there any other possible culprits?

Thanks – Kevin

kevinthomas197

Excellent
March 19, 2016 - 9:10 pm
Member Since: September 21, 2014
Forum Posts: 37
sp_UserOfflineSmall Offline

Is your Quantity in your Price, Quantity and Format Policy set to “QTY” or “Product Quantity”?

We had trouble with this until we changed it to Magento Attribute “QTY”

The following users say thank you to kevinthomas197 for this useful post:

Kevin Rogers
Avatar
Kevin Rogers

Not so New
March 29, 2016 - 1:42 pm
Member Since: March 19, 2016
Forum Posts: 6
sp_UserOfflineSmall Offline

I was in contact with M2E support regarding the topic above. Think the issue was due to the listing being a 3rd Party Listing (eg created in Ebay directly) which was later imported into M2E.

Not 100% sure, but seems the 3rd Party Listing was imported into M2E and connected with a Magento item, but maintained the original Ebay inventory qty. Apparently in this situation, M2E needs some kind of change (eg update to Magento qty) to trigger a sync (eg Revise) between Magento and the Ebay listing via M2E. Since the item sat in Magento without any updates, the was never a sync and the listing maintained the original Ebay inventory.

I’ll continue to monitor this, but looks like there are possibly some synchronization quirks when it comes to listings which were not created within M2E.

Avatar
Dave Furness

Founder
March 30, 2016 - 10:51 am
Member Since: July 19, 2013
Forum Posts: 4606
sp_UserOfflineSmall Offline

Hey Kevin,

Thanks for the update on this, that does sound weird, I thought the sync would overwrite the eBay data, let us know how the monitoring goes.

Dave

Every expert was once a beginner

 

Why Should You Join UnderstandingE?

 
  • Access to over 500 step-by-step video tutorials
  • +20 video courses available
  • Magento, M2E Pro, Magmi, eBay, Amazon & Design all covered
  • Everything is in 100% Plain English
  • Learn how to build your own multi-channel software for eBay & Amazon
  • Access to the community forums, meet fellow business owners like yourself

Join Now with 2 Clicks

 

Join now for less that £1 per day you can gain access to over 400 step-by-step video tutorials & learn how to build your very own multi-channel software.

 

Forum Timezone: Europe/London

Most Users Ever Online: 1012

Currently Online:
17 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Jim @ Moogento: 688

Steve Froggatt: 514

Badeth - UE: 513

Jimbob: 453

Paul Cartwright: 414

Forum Stats:

Groups: 6

Forums: 37

Topics: 5222

Posts: 27488

Administrators: Matthew Ogborne: 4565, Dave Furness: 4606