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EAN Value required - configurable products
Elena Broomfield
Germany

Not so New
April 25, 2016 - 10:51 am
Member Since: April 25, 2016
Forum Posts: 6
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Hey there,

i’ve been searching through this forum for hours now and found a number of topics regarding my problem but not quite the right sollution. So here my problem is:

I have multiple configurable products that were listed on ebay until recently. Now they need an EAN. But as we sell products without EAN, i can’t set any. So we set all the EAN to “Does Not Apply” which helps with single products, but not with configurable ones, since i can’t set this value (see attachments).

I been browsing this forum (and various others) and taking a look at all our settings and can’t find the problem. In the policy Description EAN is set to Does Not Apply, but this doesn’t help. Maybe I need to set the other values to “none”? I’m really new to this, so I’m scared to kill out magento shop setting something wrong.

I contacted M2E and still wait for an answer. Magento advises us to upgrade to M2E Version 6.4.3. But since there seem to be issues with new versions, i have not done this yet.

Thanks
Elena

PS: Is there a member speaking german and has the same problems or at least can help me? I guess explaining in english is not my cup of tea.

Updated: Typical M2E support reply: Please update to our newest version. We will try…

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Dave Furness

Founder
May 16, 2016 - 4:52 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Has updating helped?

Dave

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