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You don't have permission to access /index.php/M2ePro/adminhtml_ebay_template/save/back/ZWRpdA==/ on this server.
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Chris

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May 14, 2015 - 4:36 pm
Member Since: May 30, 2014
Forum Posts: 9
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After updating to the latest version of M2EPRO we get the following error when attempting add a previously used template:
You don’t have permission to access /index.php/M2ePro/adminhtml_ebay_template/save/back/ZWRpdA==/ on this server.

This template was created from UnderstandingE and we’ve used it hundreds of times with no issues. Oddly enough if I just add text to the description and not the html template then it goes through without error.

Any ideas?

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Chris

Not so New
May 14, 2015 - 9:24 pm
Member Since: May 30, 2014
Forum Posts: 9
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After digging deeper I found that the policies (templates) currently in use were made using UnderstandingE’s free online tool that no longer exists. We were attempting to take the html from an existing policy, make small changes, and then save it as a new policy. According to what I read this is not going to work any longer so the solution should be to move over to WidgetChimp.

Can anyone confirm that? I do not want to go to trouble of making new templates and subscribing to a new service only to find the same error message.

Please advise.

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Dave Furness

Founder
May 15, 2015 - 12:10 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Chris,

Yes sadly this is true, we were forced to retire the free tool, due to too many people using it but editing out any attributions to UnderstandingE…which we thought was a little out of order for a free tool.

So yes we took the principle and made it much much better which is what you now see in WidgetChimp. You can either subscribe directly at WidgetChimp or if you are a UE Premium Member you get free WidgetChimp subscription thrown in.

Hope that helps

Dave

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Chris

Every expert was once a beginner

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Chris

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May 15, 2015 - 12:42 pm
Member Since: May 30, 2014
Forum Posts: 9
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Hi Dave,
I can totally understand. Online tools do not make themselves Smile. I’m just trying to solve a problem and you’ve confirmed what I need to do.

Thanks!

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Chris

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May 19, 2015 - 2:25 pm
Member Since: May 30, 2014
Forum Posts: 9
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Dave,
I subscribed to WidgetChimp, went through all your tutorials to relearn how to build a template and it changed absolutely nothing. This is why I asked first Dave.

Needless to say I am very disappointed in this “upgrade”. Were you even familiar with the error message that I posted? Not a good way to get new subscribers.

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 19, 2015 - 3:25 pm
Member Since: May 3, 2014
Forum Posts: 325
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I am going to jump in here for whatever it is worth.

I have done many different changes to templates and upgrades over the last year, including the various Widgetchimp upgrades, and never encountered such an error. It seems to me this is a permission error on the folder being hosted on your server. Have you contacted M2E Pro support about this?

Since this is an issue within their directory structure, I would think they may have an answer on why this is happening. They generally don’t comment on anything that is outside of their directory structure (which I had once and I understand why they would be reluctant).

Richard

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Dave Furness

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

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Chris

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May 19, 2015 - 3:28 pm
Member Since: May 30, 2014
Forum Posts: 9
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Hi Richard,
Thanks for commenting. Yes, I’ve contacted M2E. I can create new policies in M2E without error. The error only appears when attempting to use a policy created through UnderstandingE / WidgetChimp.

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 19, 2015 - 3:33 pm
Member Since: May 3, 2014
Forum Posts: 325
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Hi Chris,

So the template you generate through the current WidgetChimp template is pasted in a new or existing policy you create in M2E Pro’s description section as a custom value? (Sorry, if this is asking a basic question, I just want to double check).

Thanks
Richard

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

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Chris

Not so New
May 19, 2015 - 3:35 pm
Member Since: May 30, 2014
Forum Posts: 9
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Yes, that’s correct.

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 19, 2015 - 3:43 pm
Member Since: May 3, 2014
Forum Posts: 325
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I don’t think this is caused by the UE/WC templates. Something else is going on here IMO.

You may want to check that the folder permissions in these areas are set to 777 (Full Access). That is what they are on my installation.

app/code/community/Ess/M2ePro/Block/Adminhtml

If you find other permissions, I would send that info to M2E Pro as well. I am not sure how much permission editing I would do on a live site…. So if you do find other permissions and are willing to make the changes, just consider the risks.

Richard

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Dave Furness

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

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Chris

Not so New
May 19, 2015 - 4:54 pm
Member Since: May 30, 2014
Forum Posts: 9
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Richard,
I gave that a try but there was no change at all. Thanks for the idea though.

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 19, 2015 - 5:20 pm
Member Since: May 3, 2014
Forum Posts: 325
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Chris,

Unfortunately, I have no other wisdom to offer. I guess at this point hopefully M2E Pro has an idea what might be going on.

I am actively using the latest M2E Pro extension with WC templates and I have no issues.

Sorry
Richard

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

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Chris

Not so New
May 19, 2015 - 6:25 pm
Member Since: May 30, 2014
Forum Posts: 9
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Unfortunately I cannot blame M2E Pro. It works as described. I can create a policy and use that policy for eBay listings. The only thing that I cannot do is use the templates from Understandinge or widgetchimp to do it.

WidgetChimp support has escalated my issue, I’m going to continue to post the progress of it.

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 19, 2015 - 6:52 pm
Member Since: May 3, 2014
Forum Posts: 325
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Chris,

There are many of us here using this same method without any issues. I am user, not a developer. So something is amiss here that makes no sense. I am currently using 8 different templates I created with Widgetchimp and every one of them is working through M2E Pro. There can be an odd bug here and there in a template, but the fact that M2E Pro is throwing the error does make me believe there is an issue on that end.

For entertainment value, if you want to try the following on one listing in the description field of the description policy (I assume you already setup a test item). Add the little two line script and see if this will work (it will not bring any description info to eBay as there are no variables defined). I am just wondering if for some reason there is a parsing issue going on that is catching on the Javascript tag. I also added the full page of one of our description so you can see we use this in our listings as provided through Widgetchimp.

Richard

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Dave Furness

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

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Dave Furness

Founder
May 19, 2015 - 7:24 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hi Chris,

Firstly I am sorry to hear you are having some trouble here and can understand the frustration.

As Richard mentions above we have hundreds of sellers using WidgetChimp and M2E Pro to manage their eBay listings all, so we do know that the pair do work in tandem.

This makes your problem an interesting one as clearly something has gone wrong somewhere. I personally am not a Director of WidgetChimp so I cannot access their ticket system however if the ticket has been escalated it will reach the attention of Matt who I am sure will look into this as soon as possible for you.

Dave

P.S Obviously we would never try to ‘con’ or use this as a way to ‘get more subscribers’, as I said most people have accounts that are fully operational as Im sure many members will testify.

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Chris

Every expert was once a beginner

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Chris

Not so New
May 19, 2015 - 7:28 pm
Member Since: May 30, 2014
Forum Posts: 9
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Good deductive reasoning Richard, I had thought about that already though. I can successfully get M2E to accept HTML with java just not HTML with java from MailChimp or understandinge.

I understand that it works for you and that’s why I’m still here, Smile. I am hopeful now that mail chimp tech support is going to get involved that they will reach a conclusion but I am also admittedly a little pissed that the founder of this site did not give my original question the proper attention. He chose to hope that he knew the answer instead of actually finding out or saying ‘I do not know’. The result of that has been a lot of wasted time on my part.

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Dave Furness

Founder
May 19, 2015 - 10:47 pm
Member Since: July 19, 2013
Forum Posts: 4606
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I am also admittedly a little pissed that the founder of this site did not give my original question the proper attention. He chose to hope that he knew the answer instead of actually finding out or saying ‘I do not know’. The result of that has been a lot of wasted time on my part.

That is your opinion and you are entitled to it, if you can point out where I said anything that was incorrect in my response to you originally regarding the retirement of the free online tool and the move to WidgetChimp for the template builder then i’d be interested to see it.

Every expert was once a beginner

Richard Meldner
Miami/Ft. Lauderdale Area
Member
May 20, 2015 - 12:03 am
Member Since: May 3, 2014
Forum Posts: 325
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Chris,

While Widgetchimp has had a bug or two, I have never seen it manifest in this way. Typically a bug in Widgetchimp is something that happens within a widget not working exactly as anticipated or having a strange result due to a user pushing boundaries. The responsive template designer has been around some time now and most of the widgets within the designer have been used by me and I am sure many others without any major issues. The only widget that has ever given me totally unexpected results was the code widget, but there are some eBay imposed limitations that are to blame for that. None of this would ever be seen at the M2E Pro level.

M2E Pro parses the information for attribute tags such as #description#, and any other tag you may use in that template to bring attribute or field information to your eBay listing. Outside of that, the information in the description field in the description policy is passed on as is. The reason I am pretty certain of this is because I have customized a few of my templates to bring some attributes to eBay that are not part of the Widgetchimp standard template. And in a couple of coding errors I had, the information was passed on as is with no interference, creating a bit of a mess on the output side. Barring some odd end of line character being passed though the M2E Parser at the wrong spot to create some sort of error in the minimal parsing M2E Pro is doing, I am more inclined to believe the real culprit lies elsewhere.

I understand you only get this error with the original UE responsive template and the newer Widgetchimp template and frankly that is a bit odd. Maybe the complexity of the template is triggering something in a potentially corrupted M2E Pro installation, data encoding mismatch, or some other data driven error…. How are you copying and pasting the template code? Are you using something like Notepad++ that may have the ability to change the text from one encoding to another which may create a weird character here and there. Do you have special characters in your attributes or description text?

The other day I imported some data with the degree symbol and all of it was chopped off by Magmi after the degree symbol (°). I realized the Magmi parser was cutting off that particular description because it was not in the right csv file encoding. I had another incident where a product just wouldn’t list to eBay. Couldn’t figure it out for hours until by dumb luck I created a new product using my extended shipping time policy that I don’t use much. When it didn’t go, now I knew it was in the policy I was using. I had looked at every other piece of data, copied data one line at a time, copied another working product, etc. on the first go around. Hours wasted until finally I realized the error was that I had deleted a shipping weight attribute (dimensional weight) that I wasn’t using anymore and the only policy where I didn’t make that change was this rarely used extended production time policy.

My point of bringing this up is to consider a complete rethink from beginning to end on a sample product. Double check every step. In my experience I find that many odd behaviors are introduced by other means and not actually created by the software. I have done plenty user and data created errors myself to realize that when the consensus is that the tool should work and it is working for other users, then it must be something wrong with my process, procedure, data, or installation.

Of course the tech support at M2E Pro and Widgetchimp may have seen this or something similar before and point you in the right direction.

Richard

You have to start with a plan to know what you will be deviating from.

Managing Petty Tyrant: mdiperformance.com

 

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