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Can't upload product image on eBay after SSL certificate
Edward Perrigo

Not so New
October 28, 2014 - 8:24 pm
Member Since: August 18, 2014
Forum Posts: 8
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Hi,

been struggling with an issue for a few days. My developer installed a SSL certificate on our site and since then we receive error when listing or revising items on ebay: “Can’t upload product image on eBay”. m2e pro support say

m2e pro sends correctly the url you provided. The problems is that for some reason eBay cannot access those pictures with the url provided.

The problem is not related neither to m2e pro, not to eBay. Please, refer to your settings.”

I don’t know which settings they refer and my developer has gone on holiday!

have looked at m2epro docs

http://support.m2epro.com/know…..ge-on-ebay

I don’t know much about .htaccess other than it provides rules for media file access, I can say the file hasn’t changed and is in the same place.

Have considered a workaround of pointing image urls for ebay at a folder that is not https, but the extra work involved in instigating this I really do without especially during the xmas period.

Any thoughts/ Help appreciated.

Regards

Ed

Edward Perrigo

Not so New
October 31, 2014 - 1:38 pm
Member Since: August 18, 2014
Forum Posts: 8
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So my base url is set correctly, my htaccess file appears fine. navigating to the HTTP URL of the image does correctly re-write to https so I think we can rule this out as an issue. Magento itself is also writing https correctly, m2e pro is pulling in pure http rather than ssl!

M2epro keep telling me its my settings, but they all seem fine to me! Oh and amazon pulls my images correctly…

Please help

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Matthew Ogborne

Founder
October 31, 2014 - 3:18 pm
Member Since: July 18, 2013
Forum Posts: 4565
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Howdy Ed,

Daft suggestion, comment out the part in the htaccess file that is switching the user to https.

Note: You can comment out lines with a # symbol

This might be causing a redirect loop and may explain it.

Also if you are running 100% https, change the settings accordingly in System > Configuration > Web for BOTH the unsecure and secure.

Tip: Take a screenshot of the settings before hand, just incase you need to change them back.

Matt

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Edward Perrigo

Not so New
October 31, 2014 - 4:47 pm
Member Since: August 18, 2014
Forum Posts: 8
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Many thanks for the thoughts: base url in magento is set for both unsecure and secure correctly – m2epro support keep telling me it is “You need to search for magento settings to have the link returned in the correct format.” but I can’t see any other settings than the base url. Will look in to the htaccess file.

Cheers

Ed

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TheWebsiteGuy (Chris Astley)
support@thewebsiteguy.xyz

Partner
November 11, 2014 - 11:19 pm
Member Since: November 8, 2013
Forum Posts: 101
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Hi Edward,

Did you get to the bottom of what the issue is? I have recently moved a site to another server and it now has this issue.

Chris

Edward Perrigo

Not so New
November 13, 2014 - 5:00 pm
Member Since: August 18, 2014
Forum Posts: 8
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Hi,

We did solve it, I had to ask our developer to look into it for us, this is what he did:

The settings changed included a slight bit of server configuration. Inside cat /etc/apache2/sites-available/default, I’ve altered the Go Opticians section as follows (sorry for the wall of text):

ServerName xxxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.co.uk
ServerAlias http://www.xxx.co.uk
ServerAlias xxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.co.uk
ServerAlias http://www.xxx.co.uk

# If you want to redirect all the users to secure sites (i.e. your secure and
# insecure base URLs are both prefixed with https), uncomment this line and
# comment out the DocumentRoot directive.
#Redirect permanent / https://xxx.com/
DocumentRoot /var/www/gomagento
ServerAdmin support@mfsd.co.uk

ServerName xxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.co.uk
ServerAlias http://www.xxx.co.uk
ServerAlias xxxx.com
ServerAlias http://www.xxx.com
ServerAlias xxx.co.uk
ServerAlias http://www.xxx.co.uk

SSLEngine on
SSLCertificateKeyFile /etc/apache2/ssl/xxx.com/xxx.com.key
SSLCertificateFile /etc/apache2/ssl/xxx.com/xxx.com.crt
SSLCertificateChainFile /etc/apache2/ssl/xxx.com/xxx.com.ca-bundle

DocumentRoot /var/www/gomagento
ServerAdmin support@mfsd.co.uk

He also changed one of the settings inside magento, see attached screenshot.

Regards

EdScreenshot-2014-11-13-16.56.10.pngImage Enlarger

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Dave Furness

Founder
November 14, 2014 - 7:37 am
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Ed,

Fantastic, glad you got it sorted and thanks for sharing the solution :)

Dave

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