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Tim Riley
Member
September 9, 2014 - 9:40 pm
Member Since: April 5, 2014
Forum Posts: 163
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Dave Furness said

Hey Alison,

You should be able to see them at the top of the Forums titled ‘Premium Forums’

I have just refreshed the access to them in your account in case it hadn’t updated in our backend.

Can you log out and log back in and see if you can see them :)

Dave

Hi Dave
I don’t have the premium forum displayed. Can you sort it please?
Cheers
Tim

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Dave Furness

Founder
September 9, 2014 - 9:57 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Alison,

Happy Days, I will go take a look now.

Hey Tim,

Yep absolutely I have just done the same on your account, if you can do what I suggested for Alison and see if that has done the trick.

Not sure what causes it to sometimes not update the forum access for you, will look into it for new premium members.

Apologies for the inconvenience of this.

Dave

Every expert was once a beginner

Eric Lo

New
June 15, 2015 - 4:40 am
Member Since: September 26, 2014
Forum Posts: 3
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Hi,

I would like to cancel my UnderstandingE Premium membership? Would you please let me how to cancel it?

Thanks,
Eric

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Matthew Ogborne

Founder
June 15, 2015 - 5:15 am
Member Since: July 18, 2013
Forum Posts: 4565
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Eric Lo said

Hi,

I would like to cancel my UnderstandingE Premium membership? Would you please let me how to cancel it?

Thanks,
Eric

Howdy Eric,

Not a problem, we all need happy customers!

Pop an email over to support AT understandinge DOT com and as soon as Dave is in this morning (approx 3hrs time), he’ll be able to help you.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

SC

Excellent
July 1, 2015 - 10:18 am
Member Since: June 11, 2015
Forum Posts: 16
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Dave Furness said

Not sure what causes it to sometimes not update the forum access for you, will look into it for new premium members.

Apologies for the inconvenience of this.

Dave

Hi – I don’t see the Premium Forum link either (I’ve tried logging in and out) – can you fix please?

Also, I noted the Logout link, under “My Account”, was actually pointing to http://www.understandinge.com/login – thought you should know!

Cheers.

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Dave Furness

Founder
July 1, 2015 - 11:42 pm
Member Since: July 19, 2013
Forum Posts: 4606
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I have messaged Matt who will get these activated for you first thing in the morning when he is up.

Apologies for the inconvenienvce.

Dave

Every expert was once a beginner

SC

Excellent
July 6, 2015 - 3:12 pm
Member Since: June 11, 2015
Forum Posts: 16
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Hi Dave

Any news? Still can’t access the Premium forums…!

Cheers

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Dave Furness

Founder
July 6, 2015 - 7:07 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey SC,

Apologies for the delay, if you check now, you should have full access.

Dave

Every expert was once a beginner

SC

Excellent
July 6, 2015 - 8:15 pm
Member Since: June 11, 2015
Forum Posts: 16
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Thanks both – works great :-)

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Dave Furness

Founder
July 8, 2015 - 5:17 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Happy Days :)

Every expert was once a beginner

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