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Is Widget Chimp Down
Steve Froggatt
Member
September 25, 2014 - 12:57 pm
Member Since: May 2, 2014
Forum Posts: 514
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Dave Furness

Founder
September 25, 2014 - 3:37 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Oh dear Steve,

Google seems to think you are a fake Google crawler bot :S

I will let Matt know and see if he can unlock you from the backend asap.

Sorry for the inconvenience here, WidgetChimp has tight security so it must have been a little too strong in this case.

Dave

Every expert was once a beginner

pete

Excellent
October 31, 2014 - 4:54 pm
Member Since: September 26, 2014
Forum Posts: 14
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Hi – Are there any other problems with widget chimp – I have sent 2 support queries but not had a reply – this is unusual because the replies are normally very fast!
Thanks
Pete Martin

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Dave Furness

Founder
October 31, 2014 - 9:27 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Pete,

This is very unusual, I will let Matt know now, usually he picks up the support emails immediately so i’ll let him know, apologies for this.

Dave

Every expert was once a beginner

pete

Excellent
November 6, 2014 - 10:08 pm
Member Since: September 26, 2014
Forum Posts: 14
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Hi – Any update on this?
Thanks
Pete Martin

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Dave Furness

Founder
November 7, 2014 - 3:40 am
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Pete,

Did Matt never reply to you Pete? I will nudge him again on this forum post.

Dave

Every expert was once a beginner

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Matthew Ogborne

Founder
November 7, 2014 - 8:24 am
Member Since: July 18, 2013
Forum Posts: 4565
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Morning Pete,

I saw your reply last night & replied within 2 minutes. Can you check the spam folder, just incase it’s gone in there.

Actually I can do better than that, just found your phone number, waiting for the girls to leave for school and will call.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

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Steve Froggatt
Member
November 7, 2014 - 9:33 am
Member Since: May 2, 2014
Forum Posts: 514
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Hi Matt
As I hadn’t heard from you regarding my widget chimp issues, I checked the spam but nothing there, so just went to login to see if the issues had been resolved and the system is telling me my username or password is incorrect. The username and password is correct, it is pre-populated in the browser and the same one I have used for the past few months. Please advise

Regards
Steve

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Matthew Ogborne

Founder
November 7, 2014 - 10:00 am
Member Since: July 18, 2013
Forum Posts: 4565
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Morning Pete,

Thats the second time in two days when I’ve rang someone and they’ve recognised my voice, happy days!

The updated files are with you :)

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

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Matthew Ogborne

Founder
November 7, 2014 - 10:05 am
Member Since: July 18, 2013
Forum Posts: 4565
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Steve Froggatt said

Hi Matt
As I hadn’t heard from you regarding my widget chimp issues, I checked the spam but nothing there, so just went to login to see if the issues had been resolved and the system is telling me my username or password is incorrect. The username and password is correct, it is pre-populated in the browser and the same one I have used for the past few months. Please advise

Regards
Steve

Howdy Steve,

Frankly I’m not sure why, however you can request a new password here https://widgetchimp.com/tools/forgotpassword and reset it back to what you had previously from the top menu where it says your name > then my account.

I’ve also changed the email queue and I’m seeing messages within a minute of them being sent, if I have missed an email, I do appologise.

Matt

"Selling an item online is easy, but making living from a business that sells online, well that’s something different entirely!"

Ultimo Magento Theme

pete

Excellent
November 9, 2014 - 8:16 am
Member Since: September 26, 2014
Forum Posts: 14
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Hi – Big thanks to Matt for resolving the related item issue – turns out the emails were being sent to the spam folder!

Idea for a future project – new email program that sorts messages from various platforms and allocates them to ‘on going’; ‘being looked at’, ‘resoved’, giving each customer his own folder so you can see previous emails!

Cheers
Pete Martin

 

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