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Description Policy Text Field
bob6683
England

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December 29, 2017 - 7:47 am
Member Since: November 20, 2017
Forum Posts: 20
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Hi, I have separate description text field set up in magento for Amazon descriptions but, when sending the listing to Amazon it only shows the first 250 characters instead of the full description.

My .csv file has the full description showing in the relevant field.

How do I solve this please?

Rodney - UE
Guest
January 3, 2018 - 3:01 am

Hello there. Can you provide a screenshot of this as well as more details about what is happening? Thanks.

Rodney

bob6683
England

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January 3, 2018 - 8:00 am
Member Since: November 20, 2017
Forum Posts: 20
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Hi Rodney, thanks for getting back to me.
I have attached 3 description images including the csv entry and, as you can see the magento amazon description entry only shows about the first 250 characters and does not include the rest for some reason?

I have attached 4 images to do with bullet points as well if you would not mind taking a look. The ayrton one’s are the listing tat is only showing one bullet point for some reason as opposed, to the foxstretch which is another asin of my creation which shows most, (still not sure why all are not shown?).

I would be grateful for any advice here please.
Kind Regards Bob

magento_foxstretch.jpgImage Enlarger

amazon_ayrton.jpgImage Enlarger
amazon_foxstretch.jpgImage Enlarger
ayrton_csv_description_entry.jpgImage Enlarger
ayrton_description.jpgImage Enlarger
ayrton_magento_description.jpgImage Enlarger
magento_ayrton.jpgImage Enlarger

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Dave Furness

Founder
January 9, 2018 - 6:14 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Bob,

Rodney asked me to take a look. Thanks for sharing the images, everything looks right to me, have you tried asking the guys at M2E Pro what the problem could be.

This doesn’t make sense to me.

Dave

Every expert was once a beginner

bob6683
England

Excellent
January 9, 2018 - 6:31 pm
Member Since: November 20, 2017
Forum Posts: 20
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Hi Dave, thanks for the reply. I haven’t spoken to M2e yet as I understood that there could be a problem on the Magento side in that, the Amazon text field that had been created is the one with a 250 or so character limit. Is this true? If so, can I change the limit on the field at all?

Kind Regards Bob

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Dave Furness

Founder
January 11, 2018 - 4:50 pm
Member Since: July 19, 2013
Forum Posts: 4606
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I haven’t come across that before Bob. I haven’t seen that Magento would restrict a text field, and as the Amazon fields would be coming from M2E it would likely be a code issue at their end.

Dave

Every expert was once a beginner

bob6683
England

Excellent
January 11, 2018 - 7:12 pm
Member Since: November 20, 2017
Forum Posts: 20
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Hi Dave, the full text is not appearing within the Magento field in Magento itself. It’s only showing the same amount of text as is on the Amazon listing even though, the full text is showing in the .csv line for the product?

Kind Regards Bob

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Dave Furness

Founder
January 15, 2018 - 1:45 pm
Member Since: July 19, 2013
Forum Posts: 4606
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I have just asked a developer friend of ours and Magento expert to see if he has ever experienced this before.

Dave

Every expert was once a beginner

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Dave Furness

Founder
January 15, 2018 - 1:59 pm
Member Since: July 19, 2013
Forum Posts: 4606
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Hey Bob,

Chris has just come back with what I think is the answer and a super simple one.

Can you check that your Amazon description attribute in Magento is a “Text Area” attribute and not a “Text field”

Text fields have a max char limit of 255 and text area’s are unlimited.

Give that a try

Dave

Every expert was once a beginner

bob6683
England

Excellent
January 15, 2018 - 3:40 pm
Member Since: November 20, 2017
Forum Posts: 20
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Hi Dave, you nailed it mate. It has been set up as a Text Field area. I will make the necessary changes cheers.

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Dave Furness

Founder
January 16, 2018 - 10:52 am
Member Since: July 19, 2013
Forum Posts: 4606
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It’s a thanks to Chris on that one, but as soon as he said it, I was almost certain that was the issue as 255 is a weird character length. Glad you got it sorted.

Dave

Every expert was once a beginner

bob6683
England

Excellent
January 16, 2018 - 3:11 pm
Member Since: November 20, 2017
Forum Posts: 20
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Please give my thanks to Chris for his suggestion. What would be the best way of changing the attribute concerned from a text field to a text area please?

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Dave Furness

Founder
January 17, 2018 - 12:02 pm
Member Since: July 19, 2013
Forum Posts: 4606
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The normal way to do this would be to delete the attribute set, create a new one and then re-assign to all products.

However I have just found this extension here: https://marketplace.magento.com/flagbit-magento-changeattributeset.html Disclaimer…I have never used this however this may be a sneaky work around for what you want to achieve

Dave

Every expert was once a beginner

bob6683
England

Excellent
January 17, 2018 - 1:12 pm
Member Since: November 20, 2017
Forum Posts: 20
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Hi Dave, thanks for that but, it’s an attribute, not an attribute set that I need to change. As per the attache image, I need to change the Catalog Input Type from Text Field to Text Area.attribute.jpgImage Enlarger

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Dave Furness

Founder
January 18, 2018 - 2:32 pm
Member Since: July 19, 2013
Forum Posts: 4606
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What I meant was I think was it has been used or active, it can’t be changed, you would need to delete the whole set and create a new one with the correct attribute in the attribute set

Every expert was once a beginner

 

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