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1 SKU out of 15000 will not register orders in M2Epro (There is always 1, or 1 so far)

September 7, 2016 - 12:51 pm
Member Since: July 20, 2016
Forum Posts: 13
sp_UserOfflineSmall Offline

Hi everyone,

I have set up M2Epro and all my orders now flow through it on their way to my accounting software the data flow goes like this

Amazon Sales Channel > Magento > > Sage Pro 2013

Everything has been working fine all the orders and their respective SKU’s are getting through to Sage (Where i print my orders) with the exception of one SKU. I have had about six customers onto me in the last week saying that they have not received their products and when I check their name, postcode & order id in Sage it is nowhere to be seen. I then traced the issue backwards checked in Magento/M2Epro and again the orders are nowhere to be seen. This product SKU is not a M2Epro product it was on Amazon before i installed M2Epro.

Does anyone have any idea why this is happening or had a similar problem?
Can M2Epro blacklist or reject an SKU?

Any help on this would be great



Rodney - UE
September 21, 2016 - 11:17 am

Hello there Martyn. This might be a syncing issue between Amazon and M2E Pro. What needs to be done is to have the product on Magento and then sync it with Amazon. If it is not synced with Amazon and the product isn’t on Magento and M2E Pro then it won’t be on Sage either.



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