Outsourcing The Right Way Course

Course Introduction Video


In this course we share with you our experience and knowledge of outsourcing to encourage you to take that step in your ecommerce business.

The single biggest contributor to growth in UnderstandingE has been utilising outsourcing and we know it will make a huge difference to your business too.

This course is different to any other as instead of showing you software it is largely myself and Matt talking to you covering with you everything you need to know and do in order to go from nothing to hiring your first team member and beyond.

Press the “Start Taking This Course” button above and start immediately.



1. Introducing the Outsourcing Course

Length: 24 minutesComplexity: Easy

As your business grows and customers’ expectations heighten, you need a pair if not pairs of hands to help you out with the day-to-day tasks. This means time to outsource! In this Outsourcing Course, Matt and Dave will help you take your business onto the next level. They will show you how to outsource the right way.

2. What is Outsourcing and Why You Should Outsource

Length: 28 minutesComplexity: Easy

What is Outsourcing and Why You Should Outsource

Outsourcing is the process of building a team that performs specific tasks on a day-to-day basis to help you grow your business. Having a team in place gives you more time to plan the direction of your business, while all the everyday tasks that are connected to it are well-managed by your team. In this part of the course, Matt and Dave refer to UnderstandingE as they explain how outsourcing has helped them attain their business goals.

3. Good & Bad Outsourcing Tasks

Length: 17 minutesComplexity: Easy

If you’re resolved to outsourcing, but aren’t sure which tasks to outsource, this part of the course takes you through a handy list. In this video, we will show you the possible list of jobs your outsourced staff can do for your eCommerce business.

4. The 2 Types - A task vs hiring an employee

Length: 15 minutesComplexity: Easy

Two ways to free yourself of tedious tasks within your business: hire members of staff or outsource them. If you want someone to help you with a task only through a specific time frame, then outsource it. Outsourcing is best considered for jobs that need to be completed within a specific period.

5. You Can't Replace Yourself

Length: 18 minutesComplexity: Easy

One important thing to remember when hiring your first employee is that you cannot be replaced by a single person. That would be too risky for your business because your new hire isn’t familiar with your day-to-day operations. If you want to be 100% detached from your day-to-day operations, you will need a redundancy in staff.

6. How to find a full-time employee

Length: 19 minutesComplexity: Easy

This part of the course introduces you to a very useful website that offers top-notch Filipino professionals who can help your business run on a day-to-day basis. Here we take you through OnlineJobs as well as the steps to signing up and choosing a plan that meets your hiring needs.

7. The type of person you want to hire

Length: 19 minutesComplexity: Easy

Hiring is so much like dating. You shouldn’t hire anyone in haste just as you wouldn’t jump into a relationship with someone you’ve just met. Aside from credentials, character should be factored into the whole hiring process. So before you post your first job advertisement on OnlineJobs.ph, here are some helpful guidelines that will help you spot the right person for your business.

8. What to Include in a Job Ad

Length: 33 minutesComplexity: Easy

A job ad should contain the complete information on the role which you’re hiring for. This tutorial shows you how to put into writing, which area in your business you need help with on a day-to-day basis.

10. The key to a good interview

Length: 35 minutesComplexity: Easy

Holding an interview with your shortlisted candidates is going to help you know them on a deeper level, and decide who is most suitable for the role which you’re offering. In this outsourcing tutorial we will show you how you can conduct an interview and ask them the best possible question.

11. Offering the Role - What to Offer

Length: 35 minutesComplexity: Easy

Offering the role - What to offer

In this Outsourcing Course, Matt and Dave help you take your business onto the next level. Aside from being inexpensive, outsourcing is an effective tool for expanding your business. It frees up more time in your day, hence allowing you to focus on the core of your business.

12. Job Training

Length: 28 minutesComplexity: Easy

Job Training

In this part of the course, you’re going to learn how to train your new member of staff to do their job properly. As the business owner, it is important that you do not expect them to immediately know the task which you hired them to carry out, even if they’ve done a similar thing in the past. Step out of yourself and look at them with a fresh pair of eyes because only then will you be able to prepare them for the job at hand.

13. Bad Boss vs Good Boss

Length: 20 minutesComplexity: Easy

You know, the kind who gives you mounds of tasks without explaining how to get them done, tells you that you’re doing everything wrong, and watches over your shoulder as you redo it. Whether you have just one member of staff or more, you want to be seen or perceived as a good boss. In this tutorial we list the traits of a good boss, and we do hope you imbibe them, as we would never want to see you ending up as the opposite.

14. Communication Tools

Length: 21 minutesComplexity: Easy

This section of the course takes you through four indispensable communication tools which you need to stay connected with your members of staff and vice versa.

15. How to Pay Your New Staff

Length: 16 minutesComplexity: Easy

Traditional employers follow the mandatory payroll requirements, such as income tax and National Insurance, when processing their employees’ salaries. As for unconventional entrepreneurs that work with a remote staff, the payment process happens to be quite plain and simple. In this tutorial you’re going to learn how to pay your new member of staff the right way.

16. Introducing SCRUM

Length: 20 minutesComplexity: Easy

Ensuring a smooth workflow and an open communication line within your organisation will lead faster to your success than racking your brains over which strategy to take. To achieve that smooth workflow and communication, just think Scrum. Scrum is a term which used to be confined only to rugby, but nowadays it is highly utilised by successful small to medium-sized businesses.

17. Conclusion

Length: 11 minutesComplexity: Easy

You have finished the Outsourcing course, and are now equipped with the tools and knowledge to bring the right person(s) into your business. We sincerely hope you would apply everything that you’ve learnt in the last 17 tutorials, as this will make a huge impact on your business.